Overall Ratings & Reviews Hotel Glendower

This is a wonderful, welcoming hotel. Special thanks to the staff - Benedict and Laxmi - and manger Duminda, who immediately made me feel at home. The rooms are spacious, clean, and exude a rustic, lived in charm. I will gladly return on future visits!

The staff were kind and attentive to our queries and requests. The rooms were clean and comfortable. Excellent food. I would recommend the Sri Lankan breakfast over the English breakfast, though. Fresh coconut sambol was magnificent! Wonderful and charming ambiance in the dining room and a smashing little pub (though they didn't have Guinness which I had to go to the Grand Hotel for). The little garden is a lovely spot to sip a cup of tea in the sunshine.

It was absolutely fantastic we were so well looked after especially by the very friendly and professional manager and his staff , rooms were very comfortable, food was excellent as was the icy cold drinks at the in-house Pub, this hotel gets 10 out of 10 from us , it was a pleasure to stay there , thank you Jay and Bluey from Australia

This is a fabulous olde world style hotel full of antiques and charm. The rooms are spacious and comfortable. The gardens are meticulously kept and perfect for relaxing in after sightseeing - especially with a nice cold beer from their bar, the 19th Hole Pub. This is a good old fashioned bar playing great music, serving cold beers and mixing wonderful cocktails - get Pradeep to make you a Tequila Margarita 🍸! Then dine either at your table in the bar or garden or in the formal dining room choosing from a very reasonably priced menu and have Benedict recommend rice dishes of the day and serve you with very generous portions - try the Garlic prawns 🍤 🍤 🍤 Cannot recommend this establishment highly enough, Ho there, you will not be disappointed.

Very well placed and a good bar and dining room. The bedrooms are large but I had no hot water. It had seen better days but the staff were attentive. Hot towel and tea on arrival.

The staff were great, super friendly and we were made to feel comfortable straight away with a fresh hot face towel and a cup of tea, even got a free welcome head massage. Everyone was helpful with places to go as well as recommendations for the next stop of our trip. Your also next to the Grand Hotel opposite Victoria park so location is great but the thing letting the hotel down was the building needs a refurb. Bathroom door didn't shut as the wood had bowed, paint on the walls and ceiling were patchy, needs a little TLC but overall a great looking place and we were well looked after.

Old style hotel, very comfortable. Staff are excellent and can't do enough for you. Some areas may need a bit of updating, but on the whole very good. The food is excellent.

Very nice cozy and very friendly staff

Good service by the staff.

Great value stay at this once state of the art 1930s hotel. Full of old world charm, white cotton sheets, surprised they were not starched. Huge bedrooms and with a bath. Big breakfast in the period dining room. Ideally situated and next door to the Grand Hotel with more opulence.

The hotel has some nice features but there were several housekeeping issues over the functioning of the bedroom and bathroom and the service at breakfast wasn't very attentive.

Cosy colonial style hotel, nice people, great bar! Food is good and prepared with care and consideration.

Had a 1 night stay. Unfortunately I have to mark it down due to the state of the bathroom. It was disgusting, dirty, damp and needs a huge make over. If they fix this then I would give the hotel an awesome rating. Hotel is very close to the Grand Hotel and walking distance to the city centre. The rest of the hotel itself is nice, the lobby and bar is really cool with old English furniture. The staff are also very friendly and helpful. Breakfast has a good selection.

It’s an outdated place but really friendly staff with some simple upgrades it would be a real contender.

Bathroom walls looked mildew. room was damp including bedspreads. Breakfast was boring. Only hotel manager could communicate in English. Staff was friendly. Even at 50% discount the hotel is overpriced.

Great place; exceptional service; excellent staff; super breakfast. The staff was incredibly helpful from getting me a cab to helping me with broken zippers on my bag. Really great people in an non-ironic English countryside environment.

Well extremely cold, not clean awful staff and shocking breakfast absolutely terrible will never recommend don't be fooled by pictures on sights. It was the worse hotel needs to be pulled down and built again

The room was a good size. The staff service was great. The TV did have some cable channels but did not subscribe to most of the English ones. The bathroom was in need to. Upgrade as quite musty and worn and torn. The hotel was in a good location. Wifi only worked in common areas. We did notice that if we booked a tuk tuk or driver from the hotel it would cost more as the drivers would assume we had more money so we would flag them from the street .

The hotel is in an excellent location for exploring Nuwara Eliya. It is a lovely old building with tonnes of character. In particular the foyer and pub downstairs were delightful. However it was a great shame that the service did not live up to the environment. We were kept waiting a long time when we arrived despite it being quite late. We were given a standard room even though we had booked a superior room. There were no towels in the room and when we requested them it took a very long time and another request before they arrived. This was then repeated the following day after the room had been cleaned. Having stayed at a number of other places in Sri Lanka this hotel had poor service in comparison.

This os a very warm and sweet hotel just located near the town centre. Everything is just nearby and the the hotel itself is in good vibe. The garden, bar and the common room are a highlight for the hotel. I especially like the fireplace in the common area. Staff are super nice and helpful. Sincerely thanks for the staff who provide great help for the transport information for my onward journey.