9.4
Exceptional
From 234 reviews
Cleanliness

9.6

Room Comfort

9.4

Location

10.0

Service and Facilites

9.4

Traveler Reviews Elia Bettolo

Number of reviews per page
20
40
Top reviews
Margaret
icon-Friends and Family with Friends
Friends and Family with Friends
10.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

I really have nothing negative to say about this hotel, or its staff. The room was cleaned daily, with fresh linen and towels. The breakfast was excellent with a wide selection of cooked and continental items. The hot items could have been hotter, but that is a small gripe. The staff were very efficient clearing tables, and replenishing items. We never got to grips with the coffee machine in our room, but that is probably our fault. The fridge in the room was useful. The location is excellent for the old town, surrounded by lovely shops and restaurants. There was a bit of noise from one of the restaurants one night, but that is all, and it didn't go on too late. The air-con was efficient, although we didn't always need it as it wasn't particularly hot when we were there. The receptionist was a joy, not particularly knowledgeable, but her jolly personality made up for that.
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Glynne
icon-with Partner
with Partner
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Ideally placed to visit the old town. The hotel was clean, comfortable , with very helpful sraff. Breakfast was very nice - maybe a little more variety when you stay more than a few nights. Would highly recommend this hotel. We would definitely stay there again
Gordon
icon-Family
Family
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Perfect location in the heart of Old Town. Large rooms, lovely breakfast. Parking is reasonably close by.
Wilbert
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 44 week(s) ago

Expedia Group verified review

Clean rooms and friendly staff
Robert
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 46 week(s) ago

Expedia Group verified review

You need to realize that you are located in the middle of the most touristy area, with stores, restaurants, tourists and noise galore. That’s why 4 stars instead of 5
joan
icon-
10.0
/10
Reviewed 48 week(s) ago

Hotels.com verified review

Amazing location, room condition and staff. Very helpful. Great breakfast. Great air conditioning and balcony. My only issue was the scent from the cleaning products.
Irene
icon-with Partner
with Partner
10.0
/10
Reviewed 49 week(s) ago

Hotels.com verified review

We had a corner room with a balcony on both sides overlooking the busy restaurant and shopping area below. The room was larger than we expected. The only negative was that there was a step up into the bathroom, which we had to keep reminding ourselves of, especially at night.
Bohdan
icon-with Partner
with Partner
10.0
/10
Reviewed 49 week(s) ago

Hotels.com verified review

Good breakfast, clean rooms and a modern build with a friendly staff. Overall great stay. Only wish a full single bed was provided and not two twins side by side.
Anastasia
icon-Leisure
Leisure
10.0
/10
Reviewed 50 week(s) ago

Expedia Group verified review

Very convenient
George
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 57 week(s) ago

Expedia Group verified review

Loved this property. In the middle of the action! staff was soooo friendly and gave great local recommendations, especially Areti! One thing was no parking, as this is in a pedestrian area, but we parked at a structure a couple minute walk away.
Peter
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 59 week(s) ago

Expedia Group verified review

Really nice room and clean. Great location if you want to be in the middle of Old Town Chaina. Be aware that parking is EXTREMELY difficult in this area even on weeknights.
Verified traveler
icon-
10.0
/10
Reviewed 62 week(s) ago

Hotels.com verified review

Great location. The staff are very helpful and friendly.
Jamie
10.0
/10
Reviewed 68 week(s) ago

Expedia Group verified review

First thing to know is that a cab does not pull up to the hotel as the area is restricted to vehicles. Mind you it’s not a far walk, but we came in by bus from Heraklion and it took us a bit to find the hotel and we had a few suitcases to lug with us. Thankfully the wheels did not fall off😂. Our room was small so we requested an upgrade and they were very accommodating. We had a balcony and really enjoyed sipping some wine and absorbing the energy. Location is prime, walking distance to everything. There is a small elevator there which is a bonus. Overall a nice enjoyable experience
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Timoleon
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 69 week(s) ago

Expedia Group verified review

Very friendly, accommodating and kind staff, Maria and Areli are the best you can find. They went so out of their way to help us. Hotel is located in a pedestrian old town of Chania so there is no parking closed by. It’s a problem for the old town area.
Malvika
icon-with Partner
with Partner
10.0
/10
Reviewed 71 week(s) ago

Hotels.com verified review

Amazing stay. Very good location of the hotel. Helpful staff
BOB
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 77 week(s) ago

Expedia Group verified review

Clean, modern hotel in the old town Chania. Excellent Greek breakfast included.
Jason
10.0
/10
Reviewed 82 week(s) ago

Expedia Group verified review

Great location and awesome breakfast
Thumy
icon-Friends and Family with Friends
Friends and Family with Friends
10.0
/10
Reviewed 98 week(s) ago

Hotels.com verified review

The place was beautiful and spacious. The location was great, central to everything.
Laura
icon-Leisure
Leisure
10.0
/10
Reviewed 101 week(s) ago

Expedia Group verified review

While I only got to spend one night at the property, it was definitely a property I considered staying at for longer. The staff was very friendly both at check-in and check out. I did initially have a bit of trouble finding the location as it’s right in the middle of, an area with restaurants and shopping and easy to miss. That being said, there being an elevator and also it was very quiet for being in a busy neighborhood spot. I would definitely consider staying here in the future if I should return to the area.
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Annie
10.0
/10
Reviewed 104 week(s) ago

Hotels.com verified review

Hands down recommend staying here. Walking distance EVERYWHERE. Brealfast was delicious. Rooms are spacious. Loved it
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