Dear Valued Guest, Thank you for taking the time to share your experience and detailed feedback regarding your stay at the Swiss-Belhotel Kalibata. We apologize for any inconvenience, particularly regarding soundproofing, space, and views, as well as the variety and quality of the food, which may not have met your expectations. We understand that these are crucial for a comfortable and memorable stay. We especially appreciate your appreciation for the hospitality of the reception and bellhops. We are saddened that the restaurant service did not meet expectations. We have forwarded this feedback to the relevant departments for evaluation and improvement, to ensure consistent service quality and guest experience throughout the hotel. We hope to welcome you back and provide an even better experience that meets your expectations on your next stay. Sincerely, Rony Martadinata, General Manager