Overall Ratings & Reviews Punta Diamante Premium Hotel

Excellent, beautiful property . I wish more of the wait staff in the restaurants spoke English. Excellent service for housekeeping and laundry service for our wedding party. Loved the pickle ball and golf was challenging but beautiful course. Beds a little too firm but ok ! Loved the doorman, great service. Front desk was ok; perhaps a little reserved but got the job done and very polite and professional. Nice salon . Unbelievably great spa!

The staff was wonderful. We enjoyed our stay very much.

Amazing view and the best option to have a great rest.

I received amazing service from a young man named Edgar David. He greeted me at the entrance and provided excellent customer service. Very professional behavior and well spoken. He did not hesitate to help me with my bags and took them to my room with me. He showed me all the features of the room and the accessibility to the restaurants on the main floor as well as the convenience store across the street for any thing I need. This young man is the perfect individual to be greeted by on arrival.

Definitely will be coming back!

The Best hotel in Bucaramanga you just need to have a rental car or reserve your Taxy service with time but is the Best

Nothing like i was expecting I didn't stay i left

Spa experience outstanding, when reality surplus the expectations! Muy contento.

Very accommodating

Nice hotel. If you don’t speak Spanish, be prepared to use the translator application because very few people in this hotel speak any English.

Great service

The food was completely awful, the fruit and eggs at the breakfast were in really bad conditions, one of us got extremely sick bc of that

Very goo hotel, good service and food

Great overall

Awesome

Thank you Junior, Alvaro (breakfast) and Leonardo for a great stay!!!

The service in this hotel was amazing - they anticipated our needs at every step. They remembered our drink orders from day to day, the laundry was very fast, etc. Sebastian was especially helpful. The rooms and balconies are spacious (although they could use a bit of new paint on some walls and pictures to warm up the room). Every room has a view of the mountains. We loved the spa and would highly recommend it. The only downside was that it was very difficult to get ahold of them by email ahead of time to plan taxis and activities. They responded to one email and then stopped responding.

Excellent property for rest and relaxation. The golf course is in excellent condition and the staff very friendly and helpful.

The property and staff are amazing. Everything you need or want is right there, no need to go anywhere.

Pleasant stay in Ruitoque, amazing views, convenient location, safe and lots of amenities to enjoy. will certainly stay here again.