The Win Hotel Surabaya

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Overall Ratings & Reviews The Win Hotel Surabaya

Traveloka (4,175)
Other sources (27)
8.4
Very Good
From 4,175 reviews
Provided by travelers on
Cleanliness

8.4

Room Comfort

8.4

Meal

7.9

Location

8.6

Service and Facilites

8.3

People often mention about The Win Hotel Surabaya
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Distance to City Center (36)
Bathroom (35)
Bedroom (34)
Staff Friendliness (32)
Check-in/out Time (29)
Hotel Area (29)
Ambiance (28)
Room Space (27)
Surroundings (26)
Accessibility (26)
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Traveler Reviews The Win Hotel Surabaya

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40
Customer reviews
A***z
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.2
/10
Reviewed 3 week(s) ago
The staff is friendly, but at night someone tried to open the room using a card 😩 Can't you see the floor and room number?
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A***z
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.2
/10
Reviewed 3 week(s) ago
in room 304 the TV can't be used to watch
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Sena F. I.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
It was a pleasant experience staying here, comfortable for the budget and the star rating. The location is very strategic. Recommended for a first impression. Toppp...
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J***s
icon-origin-TRAVELOKA
9.1
/10
Reviewed 8 week(s) ago
Clean and comfortable. The staff is friendly and the service is fast. It's located in the city center.
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K***e
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.3
/10
Reviewed 9 week(s) ago
The hotel staff are all friendly, the AC is not cold 😭 The sheets, pillowcases, and bolsters should be renewed because they are really shabby, the room is still dusty and dirty in the corners 🥲
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D***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
Strategically located in the city center, close to City Hall, Youth Hall, and the Bamboo Spear Monument. It's close to everything.
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1 people find it helpful
M***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.8
/10
Reviewed 10 week(s) ago
Comfortable, delicious, friendly Sorry, the picture is of the ice cream from the hotel, it's delicious.
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R***a
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 14 week(s) ago
I've been a regular here. I'm always satisfied with the staff and facilities.
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n***r
icon-origin-TRAVELOKA
10.0
/10
Reviewed 15 week(s) ago
Great, the hotel is great for families, close to the office area and malls. Fast service, clean hotel.
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1 people find it helpful
G***h
icon-origin-TRAVELOKA
10.0
/10
Reviewed 15 week(s) ago
Very good, don't really like the hotel, it's good, great
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1 people find it helpful
w***i
icon-Business
Business
icon-origin-TRAVELOKA
7.9
/10
Reviewed 15 week(s) ago
non-smoking room, bathroom smells of cigarettes, room is not soundproof, no TV broadcast
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S***l
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.1
/10
Reviewed 15 week(s) ago
room was ok, wifi quite slow. several parts of the corridors need to be refurbished.
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T***a
icon-Business
Business
icon-origin-TRAVELOKA
8.2
/10
Reviewed 16 week(s) ago
Overall, it's still okay for a short trip. The staff is friendly. However, for a staycation, there's still room for improvement. The bedsheets were stained. The lobby is integrated with the restaurant, including the reception. The elevator requires access through the restaurant's dining room. Breakfast was initially announced at the restaurant. The next morning, chicken soto was delivered to the room without asking for your menu choices. For a price range of 400 rupiah and up, there are many other 3-star hotels near Gubeng Station.
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A***d
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 18 week(s) ago
Nice hotel, got a twin room, clean room, cold AC, there is a TV, can use YouTube. But when checking out, it was a bit slow even though there was no queue.
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T***i
icon-Medical
Medical
icon-origin-TRAVELOKA
8.6
/10
Reviewed 20 week(s) ago
Clean room, very strategic location. The cafe/restaurant opens too late. We booked a room and breakfast, but when it was time for breakfast, they told us our room didn't include breakfast. I ended up showing the invoice from Traveloka. As a result, we had to wait approximately 30 minutes for our food to be served. In my opinion, the food tasted okay, but as you can see in the picture, the only side dish was one crispy sausage and chicken soup. There were a few pieces of chicken in it. At least a fried egg would have been more appropriate than that one small sausage. The name on the front isn't Win Hotel, but Uniq Hotel, so when I made an appointment with my mother, she was a bit confused as to whether this was the real hotel. If the name changes, please change it immediately.
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1 people find it helpful
S***h
icon-origin-TRAVELOKA
8.5
/10
Reviewed 20 week(s) ago
Love it so much. I've stayed here three times.
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SEFUDHIEN S.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 21 week(s) ago
Stayed for the 3rd time, because the price is affordable & the hotel is highly recommended.
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1 people find it helpful
SEFUDHIEN S.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 21 week(s) ago
Anyway, my regular hotel is good.
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N***r
icon-origin-TRAVELOKA
7.9
/10
Reviewed 21 week(s) ago
The location is connected to a cafe so it's not very comfortable
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A***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 22 week(s) ago
The hotel is cool. There is a photo spot on the 1st floor. But the receptionist is the same as the restaurant cashier. So it's confusing which side is the lobby. Then there is also an art gallery but you have to pay again. But with a price under 400 in the middle of the city with facilities like that, it's pretty good. Worth to try
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1 people find it helpful
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