We arrived on our journey from Edmonton to Vancouver, breaking up the drive with a stay in Calgary. We had a king suite which was nice in its set up, but we soon discovered there was no hot water (for evening showers for some and this was confirmed with morning showers for others). We requested a stay for four guests and were given a difficult time about getting a set of pillows for the pull-out couch (they didn’t even know if they could find any). Thankfully they did. Our credit card didn’t work for the deposit, which made us panic and call our CC company about fraud and they assured us there was none, but meanwhile we had to leave a cash deposit via debit that was triple the credit card deposit. To top this all off, when we unfolded the couch-bed, multiple pills fell out of the mattress on to the floor, we disposed of the (but also took photos) and were needless to say unsettled fo the night. The cold shower in the morning did not help moods.