ibis Jakarta Harmoni
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Overall Ratings & Reviews ibis Jakarta Harmoni
Traveloka (2,516)
Other sources (144)
8.6
Very Good
From 2,516 reviews
Provided by travelers on
Cleanliness
8.6
Room Comfort
8.6
Meal
8.3
Location
8.8
Service and Facilites
8.5
People often mention about ibis Jakarta Harmoni
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Bedroom (22)
Staff Friendliness (20)
Distance to City Center (18)
Check-in/out Time (18)
Variety (18)
Accessibility (17)
Room Space (17)
Hotel Area (17)
Ambiance (16)
Taste (16)
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Traveler Reviews ibis Jakarta Harmoni
Number of reviews per page
20
40
Customer reviews
Verified Traveler
Leisure
9.1
/10
Reviewed 3 day(s) ago
Nice breakfast and more options but room size is small
1 people find it helpful
DB
Didit B. N.
9.0
/10
Reviewed 4 week(s) ago
Check-in service is fast, but why do you have to ask for ID for each room if you book 1 person? At the restaurant, there are no staff on standby at night, the food is expensive because the portion of the side dishes is big. Breakfast, infused water drinks are only ready at 6:45, the side dishes are not very tasty, only 1 bread. The TV is not smart but national and transvision channels are okay, there are HBO and AXN. The bathroom is small but sufficient. The refrigerator is cold. Not very soundproof because the sound from the outside is still clearly audible.
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+4
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Accommodation's Reply
14 Oct 2025
Dear Mr. Didit Budi Nugroho,
We very much appreciate your review regarding your stay at ibis Jakarta Harmoni.
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
Teuku Rusiansyah
General Manager
H***i
Business
10.0
/10
Reviewed 6 week(s) ago
The hotel staff are all friendly, always helping me with my complicated situation.
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1 people find it helpful
Accommodation's Reply
26 Sep 2025
Dear Valued Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Teuku Rusiansyah. General Manager
A***a
Business
9.1
/10
Reviewed 11 week(s) ago
Comfortable and very easy in transportation accommodation
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1 people find it helpful
Accommodation's Reply
21 Aug 2025
Dear Valued Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Teuku Rusiansyah. General Manager
B***u
10.0
/10
Reviewed 11 week(s) ago
Cool, comfortable, and clean.
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Accommodation's Reply
21 Aug 2025
Dear Valued Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Teuku Rusiansyah. General Manager
M***M
Staycation
9.7
/10
Reviewed 11 week(s) ago
The breakfast needs to be improved, because the taste is a bit less delicious, sorry.
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Accommodation's Reply
21 Aug 2025
Dear Valued Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Teuku Rusiansyah. General Manager
M***h
Leisure
8.5
/10
Reviewed 13 week(s) ago
The room window is very small like inside a box so the view out is limited.
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Accommodation's Reply
06 Aug 2025
Dear Valued Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Teuku Rusiansyah. General Manager
D***h
9.4
/10
Reviewed 14 week(s) ago
Very comfortable with affordable price
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Accommodation's Reply
06 Aug 2025
Dear Valued Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Teuku Rusiansyah. General Manager
A***m
10.0
/10
Reviewed 15 week(s) ago
good, everyone is satisfied sis... only the food needs to be improved and the room AC is not cold.
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Accommodation's Reply
06 Aug 2025
Dear Valued Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Teuku Rusiansyah. General Manager
A***g
10.0
/10
Reviewed 17 week(s) ago
It's a wonderful experience... with all staff very kind.
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Accommodation's Reply
10 Jul 2025
Dear Valued Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Teuku Rusiansyah. General Manager
G***t
10.0
/10
Reviewed 21 week(s) ago
It's fun, I suggest that if possible, change the breakfast menu or occasionally have a traditional menu.
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Accommodation's Reply
09 Jun 2025
Dear Valued Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Teuku Rusiansyah. General Manager
A***i
Business
9.7
/10
Reviewed 21 week(s) ago
Recommended to stay at this place.
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Accommodation's Reply
09 Jun 2025
Dear Valued Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Teuku Rusiansyah. General Manager
L***i
Leisure
10.0
/10
Reviewed 24 week(s) ago
friendly staff, clean rooms, comfortable atmosphere
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Accommodation's Reply
22 May 2025
Dear Valued Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Teuku Rusiansyah. General Manager
S***a
10.0
/10
Reviewed 25 week(s) ago
Best Ibis, friendly service, clean rooms, good food 👏
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1 people find it helpful
Accommodation's Reply
13 May 2025
Dear Valued Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Teuku Rusiansyah. General Manager
S***i
Staycation
8.5
/10
Reviewed 26 week(s) ago
Service is okay, everything is okay, strategic
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Accommodation's Reply
07 May 2025
Dear Valued Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Teuku Rusiansyah. General Manager
A***e
10.0
/10
Reviewed 26 week(s) ago
Friendly staff, clean rooms.
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1 people find it helpful
Accommodation's Reply
05 May 2025
Dear Valued Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Teuku Rusiansyah. General Manager
n***l
Staycation
8.5
/10
Reviewed 30 week(s) ago
The staff was friendly, overall it's good.
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Accommodation's Reply
07 Apr 2025
Dear Valued Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Teuku Rusiansyah. General Manager
N***r
Leisure
8.5
/10
Reviewed 30 week(s) ago
Lack of electrical sockets for charging cellphones, if installed near the bed it will be easier to charge the cellphone when you want to rest and make it easier to play with the cellphone or put the cellphone near the bed table
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1 people find it helpful
Accommodation's Reply
07 Apr 2025
Dear Valued Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Teuku Rusiansyah. General Manager
Y***o
8.8
/10
Reviewed 30 week(s) ago
The location is strategic, situated directly in front of Gajahmada Plaza and the Harmoni busway stop. However, the lack of soundproofing results in significant noise from outside the room. As for the food, it is reasonably good, although not particularly remarkable. The staff's friendliness and helpfulness stood out and contributed positively to the experience.
However, enhancing the cleanliness of utensils such as the spoon, glass, and other coffee-making items provided in the room would be an important area for improvement
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1 people find it helpful
Accommodation's Reply
07 Apr 2025
Dear Valued Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Teuku Rusiansyah. General Manager
N***r
8.4
/10
Reviewed 31 week(s) ago
The room is not very fragrant, the towels and bed sheets also smell
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1 people find it helpful
Accommodation's Reply
07 Apr 2025
Dear Valued Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Teuku Rusiansyah. General Manager
Number of reviews per page
20
40
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