El gerente no soluciona sobre cambio de habitación además la otra habitación sin refrigeración

My stay was really good, staff very friendly and helpful all the time.

This place is spotless clean, the restaurant has some of the best food I had in Puebla. The staff us very helpful and friendly.

Great customer service

Great place to stay in Puebla.

This hotel is absolutely beautiful, location is about 6 blocks from Puebla Zocalo, we walked there. Breakfast was always fresh made to order. The staff was very helpful and friendly. Place was super clean, always smelled great and we always had hot water for showers. I recommend it 💯 %

Clean room, good breakfast included, nice area.

Wonderful restaurant. Great value

I made a mistake in selecting Casona Maria for my visit to Puebla. It's a mistake I won't make again.

Everything was great except location had to take an uber every time

Clean and good service from the personnel. Recommended.

El Hotel muy lindo y bien ubicado. Las habitaciones lindas. La decoración muy bonita El desayuno estupendo. Solo sugiero que el personal de recepción sea más cálido ya que son la primer cara de la experiencia en el hotel

love the food!

Very beautiful place to relax and the restaurant has great food at reasonable prices.

Kindest warm and comfortable service of a small boutique hotel. Great food and ambiance.

Hotel service and restaurant were very good.

El hotel es pequeño pero bonito, igual las habitaciones. Estas son confortables, muy limpias y acogedoras. Sin embargo, no tiene buen aislamiento acústico por lo que se escucha TODO de la habitación de al lado, también se escucha el ruido de los pasillos, al abrir las puertas en otras habitaciones, etc., además nos tocó la mala suerte de que hubo evento y gente toda la noche platicando y riendo en el lobby y los pasillos lo que no nos permitió dormir.

The hotel is beatiful. I need something to be solved, they contacted me proactively and they solved it.

We liked the hotel overall. It was a nice stay, perfect for our work trip. Just a couple of quick notes. There’s no AC. We stayed during the volcano activity so our allergies were bad due to the one fan blowing around all the ash. The window also faces the street and due to the ash, we couldn’t open the windows to let fresh air in. We only opened the doors to let light in. The restaurant was good. Their conchas were amazing. We will return for those and choose to stay when it’s not so hot. Lasty the beds were not comfortable. They are older spring mattresses and it was a bit painful to get up in the morning.

Great service all around. Good breakfast. Spa was great! Hotel is very nicely decorated, clean and comfortable. Will stay here again and will recommend to friends and family.