Overall Ratings & Reviews Royal Inn

Property was under renovation.

While the gentleman on duty was extremely nice and welcoming, there was nothing else good about this place. In disrepair and questionable in all regards. The carpet was damp, the paint peeling, mold, and overall sketchy. If you can afford the extra 30 or 40 bucks, do yourself a favor and go with a known HOTEL chain. Lesson learned: I will never look for “a cheap place to crash” again.

Everything dirty and moldy and bugs crawling out of sinks door handles falling off Lady at desk very nice 👍 thumbs up for her Rest thumbs down 👎 stay away

It's a very old hotel but economically priced and the front desk employee, maybe owner, was very friendly and quick. The bathroom definitely needs updating or a better clean. We chose not to shower due to looking like mold. It may have been a stain as the rest of the room was clean.

The rooms are spacious and comfortable. The staff was nice. But rooms have adjoining doors (which you can lock) which leads to no sound insulation. The guy in the next room to me started screaming at 2am. When he stopped he turned the tv on all night long.

Room was clean and very quiet

Check in: rang the bell the gentlemen came down from the American hotel (which they also own) to check us in. Went smoothly. Room appeared to be clean and tidy. We left to visit our friend. Came back and when we came in I saw a bug run across the desk but didn’t see what kind of bug. As we were eating a snack the bug came back around. It was a roach for sure, we killed it. Okay one… hmmm maybe but then we moved the tv cable box to be sure it was plugged in tightly because the remote wasn’t working at all for the tv nor the cable box and two roaches ran out. One got smooshed and the other ran away. We said, “That’s it, we aren’t staying here”. We only had a few things since we were only staying one night and my husband grabbed our snacks and coffee and went to the car and I went to grab our bag and a roach crawled in. I took everything out of the bag to be sure we weren’t taking any bugs with us. By then I just wanted to puke! We went to the office for a refund and told the gentleman what had happened. He said he was sorry that no one ever complained about bugs before and we had to go through Expedia to get our refund. We left and while my husband drove us home I messaged Expedia to explain what happened and sent the pictures of the roaches as well. It’s suppose to get taken care of by the offline team to issue our refund. So STAY AWAY FROM THIS HOTEL unless you don’t mind the roaches. There were two other guests, working men, staying there and the rest of the place was empty.

Just passing through; check-in at 11pm went fine; very pleasant clerk. Only picked this hotel at last minute due to the 7.2/10 rating (Hotels.com). Boy, we must've had the worst room on the property, compared to the ratings! I don't understand the numerous high and excellent ratings for this property. Unless our room is one that hasn't been "upgraded", yet. While our room was 'clean', with the normal amenities, there wasn't a modicum of "attention to details": walls had smudges, chips, unpainted areas where items had been removed from walls; baseboards and caulking showed signs of years of mopping pushed up against it; furniture had seen better days; tub drain dirty. I could go on as it's too easy to nit-pick when you notice a total lack of "wowing your customer", even if you run a budget facility. Here's a tip (at least in room 210!): paint the outside door and inside walls; use "Old English" (or equivalent) on furniture to cover the chips and scratches; really, really scrub all caulking, or replace it; use a fine brush on the AC, baseboards, caulking, corners, etc. These are basic cleaning tips that are inexpensive, and owners can clean "for free". The outside of the total building could use a power wash and fresh paint. But, then again, it would depend on whether the owners wish to go "above and beyond", or just "get by". I've stayed in better looking facilities at this price point.

very friendly customer service always love staying here

Property was outdated

I enjoyed my stay! Clean and functional. Friendly staff.

Dirty, poorly maintained rooms. Keys repeatedly stopped working and I had to go back to the front desk for new ones multiple times. Not worth it unless you’re trying to save money at all costs.

Dirty, uncomfortable, very small Bathroom, looked nothing like the pictures. Got there around 10pm and left around 2am waste of money

Thank you so much for your assistance and kindness towards my nephew and his service animal. He was involved in a car accident and your hotel was awesome in helping him out.

After a long day driving I needed a place to sleep. Hotel infrastructure was as-expected for the price. After I fell asleep someone knocked at the door and said that I need to pay $25 "pet fee" because I had a dog in i the room. I said that I had no dog and invited them in to inspect the room. After the person left I chided myself for inviting them in and I figured there was a 50:50 chance it was a druggie looking for money. I fell back asleep ... ... and was subsequently awakened again by someone banging on the door. This time it was the staff person who had checked me in. They said they had seen me walking a dog. I told them they were mistaken ... I have no dog with me ... I do not own a dog or any pet ... please come in and inspect the room. They did not come in the room, but walked away very angry muttering under their breath. Now I am honestly scared, wondering what kind of game/scam this is. 30-45 mins later ... approx 12:45 am ... another knock at the door. A third person asking me what had transpired. By this point I am in tears, ready to leave, and ready to go find another hotel. That person said they believed I didn't have a pet in the room and convinced me to stay. It took me 2 hours to fall back asleep again. I was up and back-on-the-road at 4:30 am. So much for getting some sleep. A very weird experience ... like a Steven King novel.

Very quiet and peaceful

it was quiet and peaceful very nice people work there

It has roaches. Need to be updated and cleaned properly. Check in was smooth and the guy who checked us in was very nice.

The customer service is great very friendly and nice

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