Although I informed them that we would be arriving after their reception had closed (flight time) as requested and they emailed instructions on how to get in, it all went pear shaped when the machine didn't work! A kind couple let us into the foyer but as we didn't have a 'phone with us, the emergency no was no use. Another gentleman (Spanish, who came downstairs for a cigarette) kindly used his 'phone to contact the number and we eventually learnt how to access our room. Apparently the girl on reception had tried to telephone us about the problem - this was no use as we were in transit. Not a satisfactory outcome considering it was 10:00pm and we were travel weary. We left early at 7:00am having decided not to take breakfast. Would not stay in this type of hotel (with no 24/7 reception) again. Certainly not vfm.