Overall Ratings & Reviews Hilton Garden Inn Izmir Bayrakli

I was given a smoking room even though it was advertised as non smoking. Asked to change, but there was no other option.

The hotel is good in general. However, there exist only limited parking spots in the property and the fridge in the room was not working properly. One final drawback is that the mattress is hard (even for me although I sleep in a hard mattress)

perfect

The room was smaller than I thought, and the staff members were helpful

It was overall good. The bed and pillows were extremely comfortable however we learned the second night that we could not control our own temperature in the room despite having the control unit. The representative had to call down to another area to lower our temperature. In the night we wished to increase it a bit and again it was not within our control. The breakfast made up for the room temperature.

Good location but old property needs renovation.

Great staff, service and good breakfast

Amazing staff; courteous, and hospitable. Clean, and modern hotel. Nice food at the restaurant. Definitely recommend this hotel who is visiting Izmir

Calm environment Very good meal Best swimming pool ever

Definitely a very noisy hotel with a train station next to it, as well as some fan voice coming from the next building continuously. The comfort of bed, breakfast and shower is very good, but the noise in the room is extremely disturbing to sleep. I am definitely not going to stay again

Great staff, friendly reception. Thanks for a great stay

Everything was absolutely perfect.The reception staff were so kind and caring especially Mr. Murat who was kind enough to allocate me to the best kind of room I required. I’d like to thank them all including the restaurant and room service staff. Room service food could come slightly warmer but overall, everything was perfect.

Nice property. Most of the staff very helpful and friendly. Good location. Restaurant needs to have more menu options.

The room is new and clean. The restaurant and reception are very kind and the English is excellent. I stayed for 7 days, but the room wasn't cleaned well for 2-3 days. Breakfast is delicious, but I get tired of it after 7 days. It is far from the center of town without a pool. You may not care much because taxis are cheap, but the hotel in the center is more convenient. No. 1 is convenient because it is a 1-minute walk from the train station. Direct to the airport. It may be good for work, but if you are a family, we recommend another hotel.

Great staff, they were very helpful.

Very good hotel , I will stay there again

The pictures of this hotel looked amazing, sadly it just didn't match up to those, it feels the shine is gone. As said, breakfast was amazing, the breakfast crew were helpful and offered great service. The rest of the hotel should take lessons from the breakfast team. A few examples of the less than stellar service. First, we booked our stay a few days in advance, we emailed the hotel with a few requests as we're a family and booked multiple rooms. Most hotels respond within 24 hours, we never got a response. So of course, our requests were ignored and it took the hotel time to find rooms close to each other and get a rollaway bed sent up. Next, we were there in July, so it's hot in Izmir. But the hotel has some weird policy where you can't adjust your own thermostat, if you want AC, you only get it at 23 degrees. I asked this to be changed, no response. Also location wise, while the hotel is close to water, you really can't access the water as there is a freeway between the hotel and the water. It's pretty industrial around the hotel. Overall, decent value, but disappointing service.

Good hotel very clean Breakfast: they decide for you what to put on the tablet, not so good Not so turistical

Everything was perfect

make sure the cleaness of the bed stuff.