Overall Ratings & Reviews Kenzi Sidi Maarouf Hotel

Très satisfait sur le global, on rapport qualité prix.

This hotel was right in between downtown and the airport, while they don’t have a shuttle you can communicate with the front desk and they will get a car to pick you up at any time you request! After a long trip throughout Morocco it was nice to be in a hotel with a full bar:) the rooms were spacious and comfortable and would recommend to anyone!

It was conveniently located close to business district. The friendliness of the staff was excellent. Breakfast, buffet style , was sufficient. Dinner had optines buffet style or a la carte, prices are reasonable. Spa was good with enough choices for a stay. Staff throughout the stay was very helpful.

This should be rated at 3 star not 4 (they have a pool). The AC in my room did not work properly, air conditioner was running but did not cool the room. Unpleasant sleeping experience. All the noise from hallway people talking, door closing you can hear in the room. Not a great experience.

Same issue as last time with the air con not being fixed and left unfixed after several requests over the 2 days. Other than that when it did get finally fixed, the regular staff were back and absolutely splendid ti be around.

Karim at the front desk was so disrespectful, when I asked him to upgrade my room since i am platinum on Expedia he just laughed and didn’t say anything. We booked a city view and got a view of the next building. If your Moroccan wallah don’t come here so disrespectful they only nice to people out of the country.

Staff could have been more helpful. When the AC did not work I has someone work on it while I’m in the room rather than transfer me rooms and then after he couldn’t fix it then transferred me. Incredibly incovnenient. AC not working in a lot of the property, there was old hun on the carpet and when I called for water at 2 am nobody would bring me some which has never happened at a 5 star. I suggest a better hotel chain. Poor management.

Nice hotel 5*

Assez déçu de cette seconde expérience, des problèmes avec le service IPTV qui offre les chaînes à la télé, avec des messages d'erreur sur certaines chaînes, devoir insister pour obtenir du papier toilette ou du savon, dommage, mon premier séjour en 2023 était bien meilleur.

The staff at the reception were very nice and helpful. Two of the receptionists, Loubana and Asmara, went out of their way to make sure that we had a nice stay. The rooms were also spacious and well maintained. The only negative was the lack of dining options near the hotel

Now the 3rd time I’ve stayed as genuinely have a great time whenever I’m there and the staff are exceptional

The staff was really helpful and the room was extremely clean! Beautiful hotel. The only downside it is not walkable and far from the tourist areas, overall very amazing hotel !

The staff and hotel couldn’t be more pleasant. Genuinely a really nice place to stay and easy to access amenities in the area too

Staff at front desk as usual have been an absolute pleasure and welcoming as always! 2nd time there and didn’t disappoint!

I enjoyed my stay at this property. They had buffet for breakfast which I had to pay extra for; it had various options and was delicious. The staff (Khaled and Loubna) were amazing people and answered all my questions I had about the city/neighborhood. However, this property was sort of far from tourist attractions so I had to take a cab or the tram. It was okay to me to take transportation which allowed me explore the city more and socialize with people. Highly recommend this property!

Friendly staff, thank you.

We tripped around Morocco for 4 weeks and this hotel had the best breakfast,lunch,room(with 2 balconies-Room 501),bathroom and bed out of all the hotels we stayed in! We were on a premium tour. However we did have to wait until 10 pm for our extra bed to be delivered! This is a great place to stay!

This is the best hotel we have stayed in Morocco. We stayed in Fes and Chefchaouen before two night stay here. The best room layout except for the glass enclosing at toilet area. The breakfast is perfect as well as the team serving there. Reception was fine but they made a mistake in charging us the tax but later on we were refunded. When selecting the hotel it says on the pool photo that its open until 11 pm but it was only the dining area so on our first day we missed it as we arrived nearly 6pm and only learned it when we got up the roof top pool with out swimsuit on. I also had hammam and relaxing massage package. It’s good that they are open until 9pm. The Hamam was amazing! Sanaa was great in Hamam but not so good with the massage, it was very light pressure and her nails were not cut so somehow it scratches my skin not painful though. We love their bed and linen that we bought a set! Thanks to the receptionist who helped us get it done with their laundry department. On our second day we also were not able to enjoy the pool. We got in at 2 pm on a Friday but we were not aware that they will not have any service because it was prayer time. So there was no one there and we dont have any towels. There was also no day bed to use because the deck was arranged as dining not for pool use :( we were disappointed and the main reason we selected this hotel is to use the pool. It was also very hot time but their pool was so cold. Overall good hotel in good location

Location of the hotel is great, there is carefour supermarket nearly and pharmacy and tram stop so you can go easily to town centre. Breakfast very tasty and lot of option. Rooms very dirty I was on 4th floor and I found cockroaches in the toilet, my friend was on 3th floor and he have bed bugs as he has lot of tiny bites on his body. Carpets in the room appealing very dirty and they should be change 20 years ago stains all over the carpets. This is definitely not 4 star hotel.

The room was great although the air con was set on hot only. Had to open the windows! Breakfast was 10/10 or even better! A fabulous and very complete spread! As good as the Rex in Saigon!