Overall Ratings & Reviews Homewood Suites by Hilton West Des Moines/SW Mall Area

Booked 2 queen beds, only got 1 king bed. Room was not as pictured.

Rooms were clean, spacious and well appointed. Staff was friendly and very helpful. Breakfast was good but not typical. Not certain that everyone is up for pork carnitas and smoked sausage for breakfast.

This hotel was inan awesome area if you are coming from out of state. All shopping dining needs are met here. The staff semmed to be lacking, I felt bad for the two people I did see trying to keep up with all the customer service. Pool area was clean, exercise facility was nice. Bed super comfy and it was nice to have a separate room from the living space. There were cosmetic flaws we noticed in the bathroom and kitchen but nothing major. The dirty pullout bed and trying to call someone to get it cleaned was probably the only frustrating part of the trip so that was good.

M

Great

Very comfortable bed, room layout was great (one bedroom suite). Breakfast was nice!

The room was very clean. I could not get the TV remote to work properly. Otherwise a very nice stay.

Took us over an hr to check in because hotel.com didn’t send our reservation over to the hotel so had to contact hotel.com which took forever until I did a live chat and asked for a real person to talk to. Our room the bed rm tv remote wouldn’t work. The kitchen table legs were very loose. 1 blanket for hide a bed. The maintenance guy came to fix tv said he would be back and never came back when we called again the front desk said he went home early. Breakfast was very cold and I ate at 7:15am

Very clean friendly staff

I liked being away from home for a day

The room was overall pretty clean. The suite part had a dirty coffee cup and the couch had crumbs all over it. The pool was dirty. There was hair floating around and it had an oily sheen to it. The hot tub didn't work. I told the front desk and they said it was reset and warming up but it didnt seem to be. Breakfast was a very small area and if you want a waffle, be prepared to wait for 10 minutes to get it as there was 1 waffle maker. Eggs did not taste real and all of the food on warmers was cold.

Everything was great. Only thing the spa was out of order. The room we were issued had some plumbing issues and the front desk assisted us promptly. The housecleaning crew were outstanding with towels and toiletries.

Really clean and above expectations.

Great for truckers

Excellent hotel that had very friendly and helpful staff. Room was very well equipped and clean. Breakfast was fantastic. Will stay here again the next time we are in the area.

Easy to get to and a nice property with great amenities

Nice, quiet & comfortable.

Very clean and excellent facilities

The pool and hot tub were not in service during our stay, which was a main draw for the hotel. It would have been helpful to know that when booking. We were told by the front desk host that the hot tub was still open, but when we tried to use it, it was also broken. That’s a detail the front desk should know. We were told that we can use the neighboring hotel’s pool, but he told us their pool was open until midnight, and when we walked to the other hotel a little after 10 they told us that their pool had already closed at 10, which also is a simple detail that the front desk should have known.

The location was very convenient and the bed was very comfortable. However, there were two lights burnt out in my room and the shower water never got hot. The room looked a bit tired and smelled dusty. I stayed for four nights. My linens and towels got refreshed once and the kitchen was not tended to at all.