Overall Ratings & Reviews The Dunes Continental

Recommended hotel to stay in Kochin. Friendly staff and very helpful

I booked here for my wife n her friend for a couple of days so that they could attend a friend's engagement. disastrous it was as they kept asking them in whole public whether they have paid for the stay even though my credit card details were with them kind of like an insult they also went behind them asking to pay when they were leaving for the engagement. this is after I got confirmation from the manager saying sorry and that he knows only of the payment next day at 10 am. how ridiculous is that. I feel insulted and I am going to recommend that no one ever stays in this hotel ever again customer service sucks big time and no excuse I want to here

Polite and helpful staff. Good authentic food. Room is big but insufficient lighting.

only say good

Good place, clean rooms and a good locat.Staff was very friendly n helpful