Overall Ratings & Reviews Astors Belgravia

We stayed during a heat wave (30 degrees) but the air conditioning was broken. It was unbearably hot in the room. The room was very small - we had to put a suitcase on the bed, take out what we needed, and then close up the suitcase and stand it back up again against a wall. On the plus side, the room was clean. The bathroom was small, and could have used a shelf or two, but was clean and functional. The breakfast was quite good. Nothing hot, except toast, but plenty of choices,, enough seating, with a nice coffee machine.

The staff were excellent and the hotel kept in touch about my stay and options for bag store after departure. The included continental breakfast was varied and generous. It was reasonably priced for the area which felt very safe.

Fantastic experience in all ways!!

The area was quiet and walkable. It was also beautiful and not too touristy.

The location was great and most of the staff was kind and as helpful as they could be. However, this was the worst stay I’ve ever had at any hotel in my life. I can’t speak for all rooms, but any room on their basement floor should be condemned as it is not live-able. The heat level and oxygen level between their front office section and their basement is like night and day, even worse in the room itself. It was a hot day and when we got to the room they told us the Air Conditioning didn’t work. The rooms temperature was at least 28 degrees Celsius and barely breathable. Significantly hotter than outside. They gave us a fan that barely did anything. To make matters worse, we see a piss stain right under where the pillow is on one side of the bed. The receptionist was responsive to the piss stain and sent someone to our room to change the sheets but nothing could be done about the air conditioning. When the gentleman came to our room with fresh sheets, initially it seemed like he wanted us to change the bed as he handed me the sheets, until I asked if he could please do it, which he did. We had a very early flight so it wasn’t going to be a long stay, just one night. I could not sleep in that room and sat in their very well air conditioned front office / lobby area for a good portion of the night. For the price we paid this is unacceptable. If you book this hotel and you are given the basement floor, cancel immediately and avoid at all costs.

Our experience at this hotel was extremely disappointing and frustrating. The room had no air conditioning and not even a fan, which made it incredibly hot, stuffy, and uncomfortable. We were not warned about the lack of ventilation ahead of time, and the listing online gave a completely misleading impression of the conditions. To make matters worse, the windows didn’t open fully, so there was no proper airflow. The room was so hot it was almost unbearable, especially at night. On top of the heat, the bed was extremely uncomfortable—you could feel the springs through the mattress. And if that wasn’t enough, the hotel was very noisy at night, making it difficult to get any rest at all. We tried to cancel or get a refund due to these unacceptable conditions, but the hotel would not cooperate saying that they would have to speak to hotels.com directly. We have filed a formal claim through Hotels.com, as we feel the hotel’s description was misleading and omitted critical details that would have influenced our booking decision. I even have video and photos of what the rooms really look like verses what their pictures show. It is completely different. My only positive compliment is about the porters taking our luggage up 5 flights of winding stairs. They were very nice and apologetic to us. I know I’m not the only one who this has happened to. Avoid this place if you value comfort, honesty, and a good night’s sleep. I’m being fully transparent.

Great location, accommodating staff, beautiful hotel, clean room. It's a short walk to the Victoria station and the hotel itself was wonderful. I wish we could have enjoyed the breakfast more but our schedule had us leaving every morning before 7:00AM

The room I got for 3 people had no air condition. The room they wanted us to move to was for 3 people. They had no other room to accommodate us.

Staff were amazing, helpful and friendly. Breakfast was way better than expected. My go to whenever in London from now on!

Our stay was amazing except the air conditioner didn't work so our first night was very uncomfortably warm. Otherwise it was a lovely hotel, nice atmosphere and breakfast was great.

I wish that we had been able to stay here longer! Walkable to Buckingham palace. The local shops were close & varied.

We should have been informed about no AC at check in, this was obviously kept a secret as someone else was complaining at check in and we presume this was the same issue. The staff knew this was an issue. Im sure this a reoccuring issue that should have been fixed before May when it starts getting hot. I would like a reimbursement. As for two nights we did not sleep. Do not agree this is a 4 star.

Very tight stairs. No air conditioning. We reserved 2 rooms for 3 people . They did not have air conditioning. The room were very hot. We moved 4 people in 1 room and 2 in another room. They offered a comp on our room for all the changes and a discount on the one with no air. They gave the discount but would not honor the comp or a discount. Our room was never cleaned. Every front staff person was different and didn’t know what was going on.

Friendly, helpful, staff. Nice and clean rooms. And in a nice area. Also helps that it’s a close walkable distance to the nearby train station.

Highly recommended for a London visit! staff was awesome, lots in walking distance including train sta and tour bus stops. clean. comfy beds. hot shower. great breakfast.

The property is centrally located. No elevator. However the air conditioning and circulation did not work at all. The toilet didn’t flush and the sink would not drain. We waited for our request for help for 3 hours. We finally just checked out. They did partially refund our money through Expedia and we are thankful for that.

Good location for seeing things in Central London, but means location can be noisy. Room quite small for 3 people. I dont think the A/C unit was actually working. Bed comfy, pillows too flat.

The staff were exceptionally kind, welcoming, and always ready to help. Room was clean and bed was comfortable. Great breakfast. The location is absolutely fantastic and a short walk from Victoria train station.

Convenient to train and bus station