The hotel is clean and comfortable but we were surprised by the £10 parking fee to use the car park behind the hotel. There’s no option as parking on the street is restricted

Claimed they were unable to charge my card remotely, despite my never having had any issues with it before in bookings through Hotels.com and it having plenty funds available. I suspect they may have purposefully keyed in the wrong CVC code to make the transaction decline. Demanded cash and charged me more than the rate I was offered by Hotels.com. I refused to pay cash as this was a business trip but they still charged me more for the privilege of paying by card in person at the hotel. The bed and pillows were not comfortable at all. I was awake all night because the walls were so thin I could hear the conversations of other guests in other rooms on the landing and some guests were playing loud music until 3am which nothing was done about. I would have had a better sleep if I had slept in the street. Absolutely abismal.

Payed £20 parking for 2 night breakfast 1boiled egg 2toast cup tea £5 each pipe back of toilet filthy The women in charge could hardly speak English Would not recommend to any one

The staff was really horrible and wasn’t nice at all. Spoke very poor English my room was not the room I seen on the Expedia website the toilet seat was filthy and when I asked for it to be clean the lady who was in charge was very Rudd and I said I would clean it my self or give me the room I paid for. I would never go there again ever. It was filthy

Small room not very well maintained Tv not wrong vastly over priced

Was a very run down building with a cluttered hallway (wrapped up bed in the hall). The guy on reception was niice.My double room was very dated, the TV didn't work but the bed was comfy. I've never seen such a small bathroom. I'm not big but I struggled in the shower and small closet sink. My dad had a single room. That was terrible. Very badly decorated and so ismall there was no room for a wardrobe. his bathroom was tiny also. It's not somewhere I would stay again or recommend.

The room was fine and the bed comfortable, however, the ensuite left a lot to be desired. The toilet did not flush properly and the shower was no more than a fine spray.

Basic room and facilities, charged £10 to park in hotel car park which they demanded on arrival!!! Could do with a lick of paint and a spruce up.

Good next to the town Staff ready to please and helpful

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Everything we expected for a two star B&B. Good location, friendly staff, warm and clean.

Clean, friendly staff willing to go the extra mile. location for attractions, very powerful shower and hot unlike many hotels wev been to. Clean bedding & towels. Owner was great and understanding of my child with special needs. Good value for money. Will be coming back for sure.

Basic no frills place ... friendly reception

Overly friendly and familiar owner- wouldn’t have felt comfortable if I had been a single female. Gritty room. Shower temperature couldn’t be altered so way too hot.

This is a good value B&B Guest house with off-street parking and about 12 minutes walk to the Castle. It is also very convenient of access from the M4 without having to negotiate the town centre. Continental breakfast was £5 extra which was not entirely clear from the booking process. Would use again.

Stayed here for a 2nd time to compete in an event locally. Convenient location. Impressed by the refurb, looks much better and we were given a very friendly welcome. This is a 2*hotel and you should be realistic about the facilities but we will stay here again

Warm and helpful staff: But hotel itself mostly dysfunctional. Only a bottom sheet on the beds, and when asked, they seemed OK with that e.g. having a scratchy bedspread as the top sheet (which they called a duvet, but it's not a duvet). WiFi didn't work. What they call a lounge area actually is a storage room for suitcases that you're sitting in. But again, the staff are good and there is free parking in the back.

This hotel desperately needs a woman's touch. The two gentlemen we saw were very obliging.

Clean comfortable everything worked 5 minute walk from the centre of town

The hotel was in a quiet area and only a 5 min drive to the race course. Parts of the hotel were being redecorated at the time like the breakfast area so food was brought up to the room instead. The staff were very nice and helpful throughout the stay