Overall Ratings & Reviews Holiday Inn & Suites PEORIA AT GRAND PRAIRIE by IHG, an IHG Hotel

The convenience of a bar and restaurant was a good departure from other popular hotels in the area. The staff was very friendly, and the property appeared to be newer than it was. There was a large gathering area just off the lobby where our large group from all over the U.S. attending a family funeral could meet up. All-in-all, this experience prompts me to review my current hotel membership and seriously consider becoming a Holiday Inn member.

Will stay again when we are in Peoria.

Very good! Great service, employees were very nice and helpful! Hotel restaurant and bar was excellent for dinner and breakfast!!

The staff was completely useless with controlling the group of girl softball players. My wife attempt to call the front desk to get some help with the children running and screaming up and down the hall, but no one answered the phone. I went down to speak with the desk attendance but she was in the restaurant talk to her friend, when I tried to explain what was going on the desk attendant who was working the afternoon shift stated “she did not like my attitude”.

They don’t clean room provides at service good at all 😡

Check In was great; easy and friendly staff. Lobby was very inviting and had hot coffee available for free. Room was clean. Another guest was quite noisy letting doors slam shut against the flip latching lock. Asked him several times to stop slamming the door and he had 0 respect and did this until 9pm and finally put ear plugs in and went to sleep.

It is unfortunate that the checkin sttaff is more interested in talkig to friends and family on their cell than accomodating guests.

Awful, fights going on in the hallways all night, hotel did nothing not even an apology to other guests. Do not eat the food - Not fit for consumption.

I have stayed at this hotel a few times since they opened 6 years ago. The service is not as good as it once was and I am one of ther rewards members. My last 2 stays I had issues. The front desk is not as welcoming as they once were. They used to ask you the reason for your stay, ask you if you stayed at the hotel before, and let you know about the different amenities of the hotel. This did not happen during my last 2 stays, and even when I will contact the front desk for certain reasons they were not as friendly and sometimes have attitudes. During my last day the telephone in the room did not work and would not even make local calls and they told me there was nothing they could do about it because it was the weekend. I had lost my cell phone during my visit so this was really an inconvenience for me. The front desk had also initially charged my credit card and when I contact them about it they told me that my prepaid room was not showing as prepaid and told me to contact hotels.com which I did and so the issue was rectified but it was a frustrating experience. During this particular stay and the last day we were placed in rooms on the 4th floor. During this day it was very very noisy two out of the three nights that we stayed there. Young adults were back and forth through the hallways making a lot of noise throughout the night into the morning. Room was not the type that I reserved, shower doors were dirty/rusty at the bottom. Luggage trolleys were unavailable.

Clean and classy. Safe area. Room was large and comfortable.

Friendly staff from check in to check out. Location was perfect. Bed was super comfortable, toom was very clean and spacious. Excellent stay.

I need a receipt. The desk clerk said he would email it to me because the printer was not working. I have not received my receipt.

Friendly staff. Kids enjoyed the pool.

Clean

Bedding and air conditioning sucks, bathrooms amenity sucks

Outrageous pet fee. Dirty floors. Poor staff. Charged us for a service dog.

Awesome stay, very clean

Overall it was a bad experience and I won't stay there next time. The smell of weed, AC not functioning, and broken things in the room.

Great indoor pool. Extra cott was very helpful for floppy kids. Very kind staff.

Great