Overall Ratings & Reviews MainStay Suites Cotulla

Amazing staff, they were always available.

The moment I walked in, I was sideeyed by a lady at the front desk, who said I wasnt able to check in early, understandable. We asked about the pool, she said it was going to be closed due to a wedding party, we weren’t going to be able to use it. At the time of checking in, we were greeted by Mario, super amazing guy! Our rooms didn’t lock, we had issues with our TVs. No one was in the pool, both days. My kids were upset that they couldn't enjoy the sun in the pool. On our last night, we asked for extras towels, Andy at the front desk told us it was 2 bath towels, & 2 wash cloths per room only, & the hotel didn’t have extras to hand out. It was me & another guest asking for towels to shower up after a hot long day. She was given 2 towels. I was given one. && before Andy gave me a clean towel, he tried to give me what looked like used towels that were there on his desk. We brought towels in town at a Dollar General. Breakfast was super good, the Texas waffles! Staff was AMAZING! Two cleaning ladies helped us out with an extra blanket. Lastly we had our kids with us, && we got a suite with a pull out bed. We had to rearrange the furniture in the room to pull it out. That mattress was super uncomfortable. We’ll be checking out another hotel when we’re back in town.

This was our first time staying at this hotel And will most definitely be our last. We stayed 3 nights at this place and not once did we have house keeping clean our room or replace our towels with fresh clean ones. By the second night of our stay, we walked down to the lobby to ask the man on duty for 2 clean towels, he proceeded to say, "How many beds does your room have? So you're telling me you have NO towels in your room? I'm going to recommend that you bring your dirty towels down here so we can wash them for you". After telling us they were short on towels, he handed us two towels... I said very little to the man to prevent an argument but, WE have to bring our towels to YOU??? Last I checked we were the paying customers and every room is required a DAILY cleaning and restock! To add to this we killed a total of 6 roaches and slept in stained sheets and not one ice maker was working, all with out of order signs. We were also assigned a room facing IH35 were you could hear every single passing vehicle in the middle of the night. Nobody to really blame for that but still, if you plan on staying here, ask for a room thats facing the oposite side of the highway so you can actually sleep.

The staff were so incredibly friendly. Quick to respond. Will always be my go to place when In Cotulla!

When I arrived to check in no one was at reception so after 10 minutes I called. The desk person said she was out doing an errand and would return shortly. She did after another 10 minutes and when I got to room there was no remote. I returned to desk where she handed me one but it didn’t work. I called and she came up with another one. The ice machine and the coffee maker also were “broken.” Breakfast was not hot and the clerk said they were waiting for the “truck”. This was 8:45am so we just left. Terrible experience and unusual for an Expedia booking

Friendly staff, very quite, descent breakfast..would definitely revisit if I'm back in the area

It was amazing peaceful and the bed is amazing soft and comfortable.

Friendly staff. Great room

They called me to cancel my reservation and never refunded my money

It’s a dependable safe place to stay if your traveling and need a place to stay

Pulling in at night, no lights in parking lot (looked closed). Nobody told me that there was a bar in the hotel. That would've been nice. Room reeked of mildew. No shampoo, no sheets for the pullout. Pullout sofa is impossible to use. Had to sleep on regular sofa. I asked about breakfast at check in and was told it was from 5-9. Arrived for breakfast at 7:48 and there was no eggs or sausage left. I asked if there was more coming and they informed me that they didn't prepare any more and were not going to make any more. The pool was beautiful.

It was ok

Staff was very nice. Clean room. Comfortable bed. Easily accessible laundry facilities

Everything was pretty good the pool was not taken care of that was the only problem

Nice for thevarea

Great

Ok

I never seen an unclean place like this hotel before. I came back home a day sooner. I couldn’t sleep just thanking about my surroundings. One word to describe it Nasty.

The rooms were so dirty, beds had really gross stains of who knows what. Shower and sink would not drain. The food was hard and milk was spoiled.

It was great.