R***n
8.4
/10
Reviewed 2 week(s) ago
I was a little disappointed, my toilet faucet was leaking. I'd been asking for it to be fixed from morning until I returned to the room that night, but it still hadn't been fixed. As for the food and other services, everything was good.
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Accommodation's Reply
15 Sep 2026
Dear Valued Guest, Warm greetings from ibis Styles Jakarta Sunter Hotel. Thank you for taking the time to share your experience at ibis Styles Jakarta Sunter Hotel. We regret that your experience did not meet your expectations. We sincerely apologize. At ibis Styles Jakarta Sunter Hotel, we are committed to providing excellent service to all our guests, and your feedback is very important to us. We assure you that we have taken steps to address and prevent any issues that may arise in the future. We appreciate you sharing your concerns with us and hope you will give us the opportunity to serve you better in the near future. Sincerely, Daniel Ralahalu, Assistant Front Office Manager
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