I would like to express my overall satisfaction with the services and the room during my stay. Everything was pleasant, except for two areas that I believe could be improved.
First, the condition of the towels could be better. They appeared worn and not up to the standard I expected.
Second, I had an unfortunate experience with the night shift security guard. I arrived late from a family event and was not feeling well. My nephew, who was dropping me off, kindly asked the guard to move the cone and rope blocking direct access to the rooms in the back area of the hotel. The guard refused, stating that the area was full of cars.
As a result, I had to walk through the reception area to reach my room. While the distance is not far under normal circumstances, it felt difficult due to my poor health. What saddened me even more was that the back area was nearlsuccess, only two or three cars were parked there.
In my humble opinion, honesty and empathy are essential in the hospitality industry. A kind conversation and truthful response can make a big difference, especially when guests may be dealing with personal challenges.
Thank you for your service, and I sincerely wish your hotel continued success.
God bless you
Br,