Hotel is excellent in all areas like food, Onsen, foot bath, afternoon tea, size of room……… Not much to do and see outside unless drive or tour. Different shape of rocks can be seen from room.

Amazing resort. Perfection is behind Kitakobushi service and venue!

People should know it’s pretty remote. Not a lot of restaurants, or at least restaurants that are open. Beautiful view though! Good staff.

Nice hotel with great staff and excellent location

Restaurant was too busy, long lines even with reserved time Hot tub was not hot enough. I ended up taking hot shower to warm up. What is the point to pay extra for not having private Onsen tub. Lounge space was great to relax and read magazine Great having laundry facility it was very useful!

Staff are friendly and helpful. The hotel facilities are great especially the lounges are very spacious. There are plenty of spaces in the hotel for relaxation. There are even snacks, desserts and drinks, both cold and hot including alcohol provided in the lounge for guests’ consumption. And each guest is entitled to a scoop of ice-cream per day.

This property is stunning! The foot bath bar is lovely and the nightly snacks and drinks are a nice touch. Lovely onsen and great location overlooking the water. Can highly recommend this hotel. The restaurant is VERY expensive for dinner FYI. Breakfast is great and you do get a scoop of premium ice cream per day at the onsite chocolatier.

Seaview rooms offer panoramic ocean view including two of the great attractions (ie rock and cape). Surprisingly front desk rejected our requests for Sapporo bus and tour reservations or even checking the status of tour ship departures. They just focus on delivering good services within the hotel.

Amazing place to stay. Highly recommend.

I love everything about it. A little pricey for a commoner like me but definitely worth it. Highly recommended!!!

We have booked a room for 3 people and there were amenities set up for 2 people only in the room, it was some effort to communicate with the front desk to get things sorted. Other than that, it was nice experience, the onsen was good and the buffet offered great variety and quality food.

Always a great visit due to the rooms and cuisine. This time though the hotel had hired some rather junior staff into the reception and as concierges who simply neglected helping with luggage and tried even to ignore requests made for it so the staff could use some basic trainings. The difference in service levels met here vs. elsewhere on my travel was just embarrassing for a rather luxurious establishment. The staff & cuisine in the restaurant were top notch though and the rooms just splendid.

We enjoyed the facilities, restaurant and environment of this resort. It's located in a good location in Shari. However, it was such an disappointment when we found our room was an old Japanese style instead of the modern Western style shown on the property's website and the booking agent Expedia's. The description and pictures from the Expedia's booking page are somehow misleading. I'd rather choose another booking agent if I knew this mismatch.

The location and the facilities of the hotel were fine. My main problem with the hotel service was the dinner option. I stayed there for two nights, and the only restaurant that was open was the Japanese restaurant, Hoan, and they served a buffet only. The Grill restaurant was closed on both nights. The café was closed on the second night. Most of the nearby restaurants were closed after 5pm. Apparently, the hotel is understaffed. The hotel staff also speak very limited English.

Excellent location, right by the harbour, (whilst other hotels are mostly set back up the hill). Our rooms had balconies with private onsens overlooking the harbour - wonderfully relaxing! The buffet restaurant was huge but had lots of choice. Staff were very helpful. There are convenience stores and a post office right outside the main entrance which is great if you are travelling around, as we were. Easy hotel for western tourists but still plenty of Japanese character.

There is not much in Utoro Onsen town and this hotel was at least handy to buses etc. One problem is that there are not many eating choices outside the hotel and it was very expensive to dine in. The buffet dinner was not good value and the food was ordinary and many times not hot when it should have been.

excellent breakfast and fabulous onsen

a nice hot spring hotel, on the top there are 4 hot springs in total, love the open air one so much

The buffet breakfast and dinner were excellent.

食べ物が、あまりよくなかった。 ディナーで、ホタテがなくなり。 朝食は、いくらのかけ放題なくなり、がっかりでした。 次は、ないかな。