Check-in staff was great. Room was larger than expected. Clean. Nicely appointed.

I booked and paid through Expedia for a Deluxe room with a double bed (or described as twin) but was allocated a single room. This was made known at reception. I was told it was to do with the messaging from Expedia. The rest of the hotel was fully booked so there wasn’t another option to correct the booking. Disappointing as I didn’t receive what I had booked and paid for.

Easy to reach from main train station by bus or street tram. All stop are very near the hotel Came here to see Kraftwerk concert. The venue Volkswagenhall is just a short walking distance which makes this hotel a bonus. Love the room is very clean and have all the amenities you need. Have a clean bath tub and can have a relaxing bath after all day on the road!

Friendly staff. Said room had kitchenette but got to the room and said no cooking. No utensils. Refrigerator did not work. Was reported to staff three times but nothing happened.

The so-called DELUXE single in a 4-start hotel. Hmm. First of all, what was good? Interesting and convenient location in the city centre, electronic check-in was easy, the small bathroom was immaculately clean. A box of tissues would not have been out of place for 4 stars. For the rest, look at my attached photos and spot the differences between advertised and actual appearance, and by "spot" I don't refer to the stained chairs and carpet. That would be too easy. The "Separate Seating Area" is nothing more than an added straight-back chair placed beside the other straight-back chair at the miniature work space. What you are led to expect is far from what you get: one uncomfortable basic chair 2 feet away from another equally uncomfortable chair. You could move it, but you would need a lamp. I have doubts about the advertised dimensions of the room. There is no alarm clock (contrary to the description) and the "coffee/tea maker" is just a kettle with some instant coffee and tea bags. The kettle is listed separately as an additional amenity. The WiFi is dodgy: stable with a PC computer, but difficult to connect to the internet and stay connected with Apple products. It was confirmed for me on check-out that this really was a DELUXE room. I wish it had at least just been an oversight. I've never had problems with Best Western before, but I can only recommend that this one be avoided until its rooms measure up to the misleading promotional material. But how would you know?

Area around the hotel was easily walkable. But noisy at night Close to areas of interest and many places to eat or get snacks

Staff was friendly

Magdalana at front desk was exceptional welcoming and awesome all around

Modern, comfortable hotel with very helpful and friendly staff. Good location about 20 minute walk from the main station, close to the old town with it's wonderful squares and bars and close to the new shopping centres.

Great location!

We were given a nice two room plus bath apartment. Quite clean but clean glasses were not provided each day. Breakfast is outstanding. Public transit 50 meters away. Walk to Innenstadt and Schloss Gallery. Family owned and operated. Neighborhood maybe a bit “shady” but felt safe.

The hotel is good. The rooms were small but had everything.I didn’t care for the surrounding area.

I would say this is a rather average hotel. Closer to three stars than four in my opinion. The hotel is situated in the old Town, so everything is close with some great Turkish restaurants right outside.

We arrived in the middle of the night and desk attendant Sarah was amazing! Our rooms were clean and comfortable! Would definitely stay here again

Perfectly situated to visit the wonderful town of Braunschweig. Perfect wi-fi. Be aware that it's difficult to park in the area so be prepared to pay €14 per night to park in the hotel garage. I’ll definitely go back.

I stayed in this hotel for four nights on a business trip at the beginning of December. The hotel has everything you need, is clean and pleasant. The breakfast is excellent. There is a large safe and a coffee/tea maker but no iron or ironing board. Room service was good. However, twice in the three days room service removed the used towels and forgot to put new ones in the bathroom. I had to ask at the reception, and they were quick to help. WiFi works OK in the room but is a little unreliable in the evening (you may need to disconnect and connect again to restore the internet connection). Not a big problem but could be improved. Overall, I would highly recommend this hotel.

Great location, very close to the main shopping and restaurant areas. Bus and tram stop a short walk away, from where you can get to the main railway station. Room has a safe (no extra charge) and breakfast is included, unlike many of the neighbouring hotels.

Centrally located in the heart of the City, friendly staff, nice clean rooms with very confortable beds.

Excellent staff,clean,good location,great breakfast choices and very good coffe❤️

Stayed here the night before the Braunschweig Marathon. Two minute walk from race start/finish at Kohlmarkt (city center). Room was great, breakfast was good, staff was great. Gym looked good, didn't get to use it though. Would definitely stay at the BW City Hotel Braunschweig again.