Overall Ratings & Reviews Hotel Viata

The staff and service was excellent! Hotel Viata was the perfect location for a weekend getaway.

Nice hotel for a quick couples getaway. Really liked the style/interior of the hotel and the level of cleanliness was top notch.

Quiet hotel with a nice atmosphere. Nothing over the top, but nice. The room was very clean and the complimentary water bottles and delicious bottle of wine ($20 value) in the room were a great add. ROOMS: The double beds are very small. Two adults were a tight fit. If you have more than 2 people, shoot for a king room/sofa bed room. Fridge is a beverage frig in which we were able to fit small snacks, a couple drinks and a small leftovers box. POOL: The pool was small in size, the water was murky and the steps needed cleaning. It could have spring water maybe? BUT the water was cool and refreshing after the hot sun. The jacuzzi was clear and hot. Chase lounges were comfortable and clean. Food ordered by the pool was good ($20 flatbed pizza, $8 beer, $10 fries fed 2 people). EXTRAS: Great fitness room. Fresh baked Lemon cookies in the lobby late afternoon. Yoga in the courtyard. Self Parking was very convenient. Front desk staff were all very friendly. I would recommend this for an adult couples get away or a girls weekend. Very few small children since the pool was not a swim park like most. Location is convenient to a grocery store, eating spots and downtown.

Terrific hotel.

Very nice hotel!

This is a beautiful property! The staff is very friendly and helpful.

Good.

Very clean and professional staff. Beverages and Robes in the room!

The staff lobby were very kind and helpful. The lobby bar service wasn't so good though, we order sandwiches and they took too long to bring it.

Great European style hotel.

Excellent property with great ambiance

Our Anniversary trip to Austin felt like a fairytale, largely due to the unbelievable hospitality of the folks at Hotel Viata. It all started at the front desk, where we were immediately greeted by Chris, our concierge, who spent all weekend going above and beyond to make sure we had all the comforts of home - and then some. The view was immaculate, the food was delicious, the room was first rate, and the bottle of wine in the suite was a cherry on top. A perfect location in the hill country that I’d recommend to anyone interested in a weekend getaway.

Beds not comfortable

All went well. Not perfect but well. I do not mind the high prices, but I want high service. The restaurant was excellent. Except no one returned my call for room service. I had to go down to the restaurant to order. Sunday was spent at the pool. Food was not great. Staff excellent DJ played the same beat and that was ok until we went our room and get some rest. But could that same beat continue. I was on the 6th floor and could diffently hear the beat. The view and the friendly staff was excellent. Planning to try to come back in late August for my birthday. Hope to see everyone again Gary Flores

I hate to be this person but I have to be honest. My wife and I spent this Memorial weekend at Hotel Viata and we will not be returning. The check-in receptionist was great and curtious. The junior Robin suite was beautiful as expected. Where the problem begins is with the staff service. The tv remote did not work and we attempted to call for help several times and no one ever answered or returned our call. On Saturday we attempted to get some drinks at the bar inside the hotel, we were the only 2 people sitting on the bar. The bartender was so drunk he was slurring to the point I thought for a second he was speaking a different language. He never took our order and when his relief came in he never greeted us or acknowledged us for about 15 minutes and was slamming stuff around and cursing under his breath so we decided to leave. On the same day there was some kind of pool party going on majority of the day and when we finally had a chance to go into the pool along with other families with kids the place was absolutely trashed. There was empty bar cups, food, trash, and wet towels on almost every lounge bed. Seemed like nobody cared to bother cleaning up a bit after the pool party. There was also empty cups in the pool and eventually what convinced us to get out of the pool was a white blob of something floating in the water. There were other issues involved that I do not have room to type down. The hotel was beautiful but it was a complete disappointment.

Love this hotel and is my favorite spot for Austin trips. Has a luxurious Italian feel with upscale detail. Superb!

Staff was helpful! Kudos to Drew at the front desk! Very helpful and fast checking in reminding me of some freebies I was unaware of and handling a billing issue efficiently!

Place is absolutely beautiful and highly recommend. Menu could be a little more inclusive but I get the Italian theme. Beds are small and should not be considered doubles. Kinda difficult for two. Only negative was a bartender with some political views that were kind of annoying.

Used this trip as a gift for my girlfriend. She was delighted with the service at the spa and we loved relaxing in our suite.

Great views , beautiful hotel , peaceful and great restaurant, staff was great