Overall Ratings & Reviews Tiara Labuan Hotel

Best hotel in Labuan. Beautiful view and surroundings. Peaceful and the staffs are friendly.

Very nice place during my staycation with family ang children.

The cleanliness of the hotel area can be improved further..

Maybe need refurbish but still amazing plce to stay. Need maintain kitchen, socket got ng. Overall satisfied within 2 nights recently.

The stay was rather good. The room is spacious and had staffs helped me especially the bell boy who carried the luggage. Upstairs as I've fractured bone. The only concern would be the toilet cleanliness. Perhaps that can be looked into.

Interesthing? A very fun place.

a beautiful place..i very like it ❤️💙

Nice room, view and facilities.

Room - Spacious but a bit outdated. Breakfast - Adequate but slow refilling of food Wifi and mobile data connection - very slow for both hotel wifi and mobile data & line. only 2 bars for Celcom and maxis. There's a nearby beach where you can view sunrise. The garden is nice with a fish pond but lots of mosquitoes.

Old furniture but spacious room and comfort. Hotel provide shuttle van from hotel to down town and airport to hotel as well. Breakfast ok.

The worst villa situation! The dusty floor. In the villa with dim light 😮😕 Need to be kept in this villa. The family has been staying at the Tiara villa several times, but this time the villa is at the worst

First, the furniture were old. God knows how old they are. There are even stains on the couch. Secondly, the ac water leaked in the living room. Thirdly, the extra pillow provided was dirty. Fourth, toilet door lock is broken. Fourth, one of floor tiles in the kitchen was loose. Fifth, we only got our clean towels around 5pm (??!)

Comfortable, recommended for family trip

We book the 3-rooms Villa and initially was given at the top floor (3 storeys), we request to change because of inconvenient going up the stairs with kids and elderly people. The villa is given very low maintenance, look kind of haunted in cloudy days. It is lacking in many things, such as towels, hair dryer, pan fryer etc. However, I would like to praise their housekeeping crew for answering our calls and requests immediately and solving our issues. I'm happy with their complimentary drinks. Food for breakfast is ok. For the price we paid, I can't complaint much. However, I hope the management will give the villa better maintenance.

The room that I book have some problem. Report to management. They take action immediately. And they change my villa from 3 bedrooms to 5 bedrooms instantly. Good service.

The villa was not properly maintained. Hot water is only available in master bedroom. Jaccuzi are not functioning. As for breakfast. Only few item. Coffee and tea are on request but took so long to get it. You need to request sugar and creamer for your coffee and tea as it was not available at the table. Short of staff is one of the factor. Refill of food too slow. The housekeeper did a good job in cleaning the villa.

Everything was good except the hotel location is a bit far from the city centre. Everytime I wanna go for food hunting or buying some duty free goods, I need to take Grab to Financial Park. The breakfast buffet are awesome.

I would like to thanks to the hotel for the services, such as free transportation to the city area, wheelchair, buffet breakfast... All the staff are really nice and friendly 😇 If next year still have all of the service I mentioned sure will bring other team to come again...

The service was very good. However there were mites. Especially the carpet.

Receptionist and staff was very polite and friendly. Breakfast was superb and variety, malay cuisine, western, vegeterian, lamb soup, porridge and kids friendly. Sadly we only able to stay there for one night and it isn't enough! We book a 3 bedroom villa (we stay at 5B) fit in our whole family (Should book for 5 bedroom instead next time 😅). The furniture is antics and is very spacious with the back door facing a huge view of golf course meanwhile at the front you can see the sunrise and clearly seen a very beautiful swimming pool. 24 hour service is awsome that the staff even send broom to our house at 8pm 😅😅 . Eventhough there's a showet that can't be use, but its okay because all the extra point did minus the deficiency. Thank You to all staff of Tiara Labuan Hotel. You did great! We will always choose Tiara Labuan Hotel for our next trip in coming years. The most recommended hotel!