The bar staff had issues giving ice to hotel guests every night I would hear them saying ice was in limited supply lol for such an expensive hotel that is unacceptable. Check in and check out took a long time and staff could learn to make an effort to welcome guests on arrival. Ernesto was very helpful with an issue we had with our room door and taxi so thank you once again.

I thought that the stay was overpriced for what was offered. The breakfast was not included and the options were a rip off and also the quality of the food was not good. I was expecting more to be honest. The area and hotel grounds are nicely maintained.

Hotel and surrounding are very pleasant! Room is comfortable, spacious and beautifully designed. Pool is great! Food is average. Girls working in front desk need training. They lack info and panic if there was a line of people waiting! Not very welcoming!

The hotel is fantastic! Very pleasant stuff, rooms are amazing, shuttle bus to Gardaland , great organisation. EEEExtremely fantastic pizza in the hotel restaurant!

Weekends with a high occupancy rate: one or two people at reception, one of whom is an intern ?. Two restaurants: the first one it was sold out! The second one was a buffet restaurant with a 40-minute queue to get in: child-friendly hotel? Very expensive prices for a breakfast (16 euro per child and 20 per adult). I thought better than what I found, sorry.

Very nice hotels and nice big pool .. has shuttle to and from the park and also the train station very convenient

Room wasngreat! Food in restaurant overpriced!

Bellissimo ambiente molto decorato

Convenient to the park. Rooms were great. Staff was great.

Good

Perfect choice for gardaland visit. Big room, free bus to gardaland. Nice pool, bring a towel or rent for 1 euro. Breakfast is better in the gardaland hotel, you can just go there instead of the busy line.

Great experience for the whole family and perfect to visit gardaland.

Decent hotel but restaurant was expensive and not very pleasing. I suggest you eat at the local restaurants if you don't mind the drive, as none are in easy walking distance.

The theme was fantastic. My daughter loves this hotel. We have stayed in the Arctic room and the Wild West room, both of them were amazing! Can't wait to go back!

Surprisingly the Gardaland hotel was much more than we expected. Clean, excellent shower, huge breakfast Buffett . I have to say I was impressed.

I like the quiet and the room space but I don’t like facilities

Nice hotel, very clean, friendly stuff. Breakfast is soso:( could be more play chances for kids.

Amazing!!!

The hotel is great, the staff were very kind. Amazing concept. The only and great location for families. The only problem was that outside was tractors from the morning because they build there...and if this is not enoujh the gardner cut the grass woth the machine under my room. It was very noisy except those facts everything was perfect.

It was a family trip