Room was nice and manager on duty very helpful.

Hotel a little out of the main centre but only takes ten minutes to walk there. Near a bus stop to the station. Everything felt new and efficient. Room quite expensive, maybe because there aren't lots of hotels in Lugano. Room itself was sizable.

Katie who served the breakfast, was incredible and very welcoming.

Everything was walkable. Good links to bus stations especially with the Ticino ticket that gives you free public transport. I wasn’t aware of this until the concierge informed me. Room was nice enough and breakfast had enough options.

Excellent experience

Good basic services without extras.

Nice hotel definately 4 star. Modern and clean. Within walking distance of shopping and train station. We walked to the cable car and took the cable car upto the train station.

Nice hotel

Clean with nice amenities. A little off the downtown area but not too bad a 10 minute walk or using the public transportation not a problem getting there.

Very nice room and very modern. I have the room was very nice.

Nice clean hotel with a great breakfast. Staff are super friendly and helpful. Katla at the breakfast restaurant is exceptionally pleasant and friendly. Great way to start your day by meeting such a nice lady.

Very clean and excellent service

Perfect location, easy walk to city centre and excellent service from the staff.

Right in town. Easy bus stop. Wonderful breakfast. And charming, effusively welcoming older Crotian lady made us cappuccino every morning. Will not forget her.

Incredible place to stay, was a comfortable AND SPACIOUS CLEAN ROOM.

Very clean. We’d prefer the toilet & shower to have its own room, not just hidden behind a curtain.

Very new and modern. Great spacious rooms. It’s certainly not 4 stars, but we had a very pleasant stay. And shout out to Katia - she made us feel very special and welcome! It’s around 15 mins walk to the main areas, but a nice quiet hotel room. Which we appreciated. Definitely recommend!

Nice clean hotel. Wonderful friendly staff. Great breakfast. 5 minute easy bus ride to center of Lugano. We enjoyed our stay.

The stay was pleasant but it was definitely not a 4-star hotel. It was more like an upgraded ibis, friendly (except one manager looking guy at the reception) but basic service and super standard facilities & breakfast without any special charms. No complaints, but I would stay at a different hotel of the same star-rating next time which I stayed before in the area. Location was good.

Very clean and modern hotel that is in a nice, quiet location. It is walkable to the old city and lake (flat sidewalk, roughly 15 minutes). The staff were friendly.