Overall Ratings & Reviews Best Western Plus Angel Hotel

Overall it was very good. The only disappointment was having to pay £7.50 extra to park for the night!

Room was clean and bed was comfy however they placed us on the 3rd floor (no lifts), even after we placed our car in the car park, that we had parked in a disabled spot. Very noisy from other residents, very noisy for people leaving the car park. Blind on the only window was torn and jammed meaning the light came in at 0530hrs. No shower gel in the bathroom and reception couldn't care using the excuse "we were very busy last night" even after charging me £131.

Friendly staff, well maintained hotel. Great location

Very expensive - stay for a very basic room - 2 divan beds pushed togeather not fastened so middle opened up, no water in the room! No fridge. One out of date biscuit, toilet that didn’t flush properly and was constantly leaking. Empty hand soap. Given the price I’d expect the basics.

We liked the pool and gym and the location in the centre of town. The lounge was nice but food and drink was expensive.

We had a lovely weekend stay at the Angel Inn in Chippenham. All of the staff were friendly and helpful, making us feel welcomed. The room we booked was large and airy with a large king-size bed, a settee and a large bathroom. However, everything in the room was tired. One of the trims on the old wardrobe was coming off leaving sharp pins exposed. The settee was hard and uncomfortable as was the bed which was very firm. When it rained water came in through one of the three sash windows, we reported this to reception on leaving. It had not rained until our last night. The bathroom walls were showing water runs on every painted surface, which were easy to spot when using the bath! We were staying in the oldest part of the hotel so perhaps we were unlucky with the choice of room? The food we had was delicious, well presented and there was plenty of choice. We would stay in the hotel again as we really enjoyed the atmosphere, the facilities are well used by local people.

Fabulous room, really nice staff, nice hotel. Shockingly bad food when we ate in the restaurant.

Comfortable room with a bathtub, and close access to the pool/rec centre. Lovely staff as well.

It was a great stay

Excellent enjoyable stay

We came to Chippenham for a long weekend as we love Wiltshire. I have to begin by saying the staff we lovely and helpful. The down side was the first room we had smelt of dog. We were moved to another room but were told that dogs are welcome in all rooms downstairs. We didn’t know that before booking We also found that there was no hot water in our room in the evening, we were advised at the reception to run the hot water for 10 to 15 minutes to make sure hot water came through. That worked but a little later we had to run it again for another 10 or 15 minutes. The outside of the building is not well lit and my wife went out to car and on her way back in tripped up on the first step, which as i said was not well lit. When i got outside the where my wife was sitting she had a nurse, who was using the swimming pool and was just leaving the hotel when she found my wife. My wife was in a state of shock and had a swelling on her nose where she hit the other step with her nose. We had to go to the minor injuries unit and was advised to go to our local hospital to check to see if her nose is broken or not. I would love to thank the nurse for her care and attention to my wife. The duty manager was also considerate in many ways. Would we visit there again? No i don’t think so!

Overall comfortable stay, hotel is centrally located which is helpful.

Average Hotel at above average price. Good position and great parking at rear of hotel.

I was disappointed that the hotel charged for parking your car in their car park. For me no hotel should charge their guests a fee for parking. Also when I got a drink of coke from the bar it was served from a plastic coke bottle. The drink was flat. Although the rooms were comfortable and spotlessly clean I found the hotel to be soulless and very matter of fact.

Very nice accommodation and staff. Highly recommended.

I thought the room size, bed and showers were excellent. However, buffet breakfast of a poor standard and with room not being cleaned, change of bath towels and had to remake my bed every morning unless requested I was very disappointed and wouldn't recommend anyone to stay.

Generally good stay but receptionist was brusque and unfriendly with main interest getting payment for car parking

Great location. Shops and restaurants on the doorstep. The hotel has a very relaxed feel with a cosy lounge area to kick back with a wine or coffee. Great staff, friendly and helpful. The pool and the gym are great extras. The rooms do not have AC, but we had a room fan which helped. My only criticism would be there was nowhere to put our clothes, as no chest of drawers, only a small wardrobe.

Fantastic garden, classic location

Our stay was lovely even though it was only one evening, my granddaughter loved her swim before bed. you very kindly opened breakfast early for guests to leave for Badminton, it was very much appreciated by us. I would use yourself again. Thank you Lyn