The room was way too hot with no fan provided. We couldn't open the window as there was a baby bird nested on the windowsill. Of course that's not the hotels fault but they could of provided a fan for the room. There was a massive crane doing works from early in the morning so the noise from that mixed with the heat caused me a terrible sleep. But, the bed was comfy, the room was tidy and the communal areas looked well kept and looked after and the staff were friendly.
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Vicky
10.0
/10
Reviewed 14 week(s) ago
Hotels.com verified review
The hotel is stunning specially that it was built 1863. The room a amazing size, guess does go by what you choose and paid for. Wifi has work all time I've been here. I am writing this review while I am still there. Staff have been super friendly. Highly recommend. 100% definitely coming back. Will like to add Aj at the receptionist has been super friendly and helpful.
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Donna
Leisure with Partner
4.0
/10
Reviewed 15 week(s) ago
Expedia Group verified review
This is the 3rd time we stayed usually stayed up in the tower suite. This time stayed in a standard double.
Wallpaper and plaster falling off the wall, huge broken spring hanging down from infer the chair and window hardly opened so was extremely uncomfortable due to the heat. Was glad to leave and go home to a more ventelated place.
Very disappointed seems our other stays have been wonderful, we even had our wedding reception here. Lovely receptionist did waver the £10parking charge.
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Patrick
Business
8.0
/10
Reviewed 15 week(s) ago
Hotels.com verified review
Great hotel for the price, has an old charm to it all, and the room was so big, was clean, bed was comfy, overall would stay again.
Roland
Leisure with Partner
6.0
/10
Reviewed 15 week(s) ago
Expedia Group verified review
No latch or lock on bathroom door. Defective extractor fan in bathroom. No service at all in the breakfast room. Gone downhill. You have to do everything yourself now. Self service counter is difficult to use unless you have 3 hands. One to hold plate, one to remove and hold enormous lid and one to take the food.
Neill
6.0
/10
Reviewed 16 week(s) ago
Hotels.com verified review
Hotel is very tired and needs massive refurbishment.
Clive
8.0
/10
Reviewed 16 week(s) ago
Expedia Group verified review
Quirky old property and very handy for hoe
Tim
Business
10.0
/10
Reviewed 16 week(s) ago
Hotels.com verified review
Staff really nice and helpful as always. Great location. Check in stress free.
A
Friends and Family
10.0
/10
Reviewed 17 week(s) ago
Hotels.com verified review
Very good stay. Excellent staff. Clean room. Would definitely stay again.
Derek
10.0
/10
Reviewed 18 week(s) ago
Hotels.com verified review
Amazing hotel lovely features friendly staff large spacious room spotlessly clean couldn't fault it close to all amenities would definitely stay there again
Christopher
Leisure Family
10.0
/10
Reviewed 18 week(s) ago
Expedia Group verified review
Wish all hotels were like this! Full of history and amiable staff proud to work there
David
Leisure with Partner
6.0
/10
Reviewed 18 week(s) ago
Expedia Group verified review
Lovely old building but decor is poorly dated and needs a refresh.
Nigel
Leisure Family
6.0
/10
Reviewed 19 week(s) ago
Expedia Group verified review
Iconic building and remnants of Victorian grandeur. Bathrooms too small and difficult to shower in. Building is showing its age and creaking floors above could be noisy at night. Staff were all friendly and everything was clean. They've only got the tools that they have. Worth a night for the history.
Sara
Leisure with Partner
8.0
/10
Reviewed 21 week(s) ago
Expedia Group verified review
Very good stay
For one or two nights
Any more think it would frustrate me
Staff very good
Grant
8.0
/10
Reviewed 21 week(s) ago
Hotels.com verified review
The hotel has seen better days. Our initial room had multiple issues (toilet and internet) that never got resolved, but we were moved to a better room for nights 2 and 3.
Parking is extremely limited. We had to use a nearby car park for the first night.
Jason
Business
8.0
/10
Reviewed 21 week(s) ago
Hotels.com verified review
Used this hotel before due to its location and generally value for money. Please note you need to add breakfast and parking (another £20) to the room cost. WIFI was adequate.
Verified traveler
Friends and Family
8.0
/10
Reviewed 22 week(s) ago
Hotels.com verified review
Great characterful old hotel within walking distance to the Hoe, pubs and eateries. Dogs were made very welcome by the staff which adds to the good service. Breakfast was pretty amazing. Everything you would expect and plenty of it. Great place to stay and will stay again. Helios
Yvonne
10.0
/10
Reviewed 23 week(s) ago
Hotels.com verified review
The Hotel reception were very friendly and helpful.The breakfast was lovely and the staff were so helpful as I have a few allergies they went out of there way to look after us.We were staying as we had a theatre trip and it was 5 min walk to the theatre Royal and shops.
Anna
Leisure with Partner
10.0
/10
Reviewed 23 week(s) ago
Expedia Group verified review
Our room was amazing , the hotel was lovely and clean , walkable distance to bars , shopping and cafes . Right by the hoe . Lovely walk . We would come again .
Paul
Leisure with Partner
8.0
/10
Reviewed 24 week(s) ago
Expedia Group verified review
lovley character hotel enjoyed our stay will be back