The location, view of the forest from the river and private onsen bath were as described and very good. We were half board and the quality of the food in my opinion was really poor, so much so we stopped eating in the restaurant after day one of a three day stay. I can’t comment on the Japanese menu but the western menu was inedible. It wouldn’t be difficult to offer a simple continental buffet for breakfast.

Great

This was the most expensive stay in our trip and compared to the cost, definitely the most disappointing. Starting with the good things: the location is beautiful (even though not unparalleled in Hokkaido), both the private onsen in the room and the larger private onsens that can be used for free were great to use. In terms of things we did not like: as mentioned in other reviews, the property feels dated (e.g. the state of the onsens) - would be ok for a public onsen but less so for an expensive hotel. We more most disappointed by the breakfast and how it was handled: we shared in the reservation that we are vegetarians and would like to have this accommodated - no reaction and we were told when checking in that this is simply not possible to cater for. While Japan can be still tricky for vegetarians, all other (and cheaper!) places we stayed at could cater for us and prepared some brilliant dishes.This shows that this is not about what's doable just simply not caring.

Very relaxing atmosphere, food was great. Though it says Adults only, there were families with children.

This is a lovely hotel in a beautiful natural environment. The room was well set up. The staff were professional and has good level of English. Great food for dinner and breakfast.

Nice room with a view

The overall experience of my stay is terrible: there are molds in the bathtub; the toothbrushing cup was used as cigarette trash tray by previous occupant and was not replaced when we move in; the washbasin is jammed; the sewer make noises randomly the whole night; the receptionists and staff barely speaks English. The only good things of the hotel are exterior view and food.

This is a beautiful hotel with great views of the river and countryside. It is quiet and the rooms are very nice. I used the private baths with no waiting. The bar is a great whisky and wine bar. Complimentary ramen was very nice and filling. Other snacks are also given free. Staff were so friendly, and managed around my language barrier with ease and friendliness.

Beautiful river water front hotel. Dining seats face stream. Quiet and beautiful location.

Good

Wonderful location, overlooking the clear running river. Our accomodation was spacious and very clean with a great view of the river and forest. The food was beautifully presented and delicious.

Be prepare for a gastronomical feast. You will be well fed and well rested. Recommended stay duration 3 days

I was amazed and delighted by the hotel and room. The hotel’s location is amazing, with views of the nearby forest and stream. Deer visit frequently and can be seen from the room window. A superbly peaceful and serene place to stay. A car is needed as it’s a 5 min drive to the nearby town and tourist attractions. The hotel room is also generously sized, with a sitting area, a huge almost full length window, and a sleeping area which can be separated from the sitting area with blinds that the hotel thoughtfully installed. The bathroom comes with a wooden tub that can be filled with hot water for a personal onsen experience. A touch of old world charm was added in the form of coffee beans and hand operated coffee grinder, rather than the soulless instant coffee in most hotels. The hotel’s onsen facilities are also amazing, sitting in the outdoor pool felt like sitting in the middle of a secluded forest. There are also 3 private onsen rooms for a more private onsen experience . Where the hotel could improve is to improve the food offering and also the service level. We had both breakfast and dinner and both were of rather average quality. I would also note that the service levels can be improved - the hotel declined to provide a shuttle bus ride into the town, just because we had our own car. They also misrepresented the price of the dinner to us - telling us the cost was jpy4400. We were charged jpy8800 per person upon check out!

To start with the positve. The rooms are wonderful, they give you the charm of Japan with the comfort of a 5 star western hotel. The food is excellent, but be warned you must pre-arrange your meals, there is no regular restaurant. Also they only serve breakfast and dinner. If you are not driving, we took the rail and local bus, it is inconvenient to get to, and a bit far from the actual Lake Akan town. The hotel will shuttle you to and from the town. over all we had an extremely relaxing time there and recomend it for high quality down time.

The property was a small hotel, room are clean. Only that the private onsen tube is molding.

Lovely and beautiful surrounds. We had the forest view and could see deers roaming freely. Dinner was excellent. The public onsen was along the river, very close to nature. Highly recommended and hope to be back someday

Good value for money. Nice location along beautiful stream, ate breakfast and dinner watching deer graze.

view in winter,onsen in room and reserved,food was great too

No Yukata was disappointing. Japanese onsen should have Yukata .

We are family of 4 with two kids (6 and 8). Amazing place for recuperation. Super clean, super comfort, superb breakfast, dinner and snack. Both public and private Onsen (good for 2 adults). We chose the suite room over room with river view. Should have picked the room with river view.