We booked the room specifically with the bathtub, as it was the ‘highlight’ of the room, however this was useless as the bathtub couldn’t be filled with water as the drain wasn’t closing properly, resulting in the bathtub getting emptied in few minutes. Management replied with “we were not informed” - after telling us that reception closes at 17:00, and we thought it was impolite to call for maintenance at 22:00 at night. Management stopped replying to our messages when we tried to deal with the situation.