Overall Ratings & Reviews Best Western Lubbock West Inn & Suites

Very clean and balcony access

Mattress need to be replaced, you could feel the springs in the bed. We like this hotel and stay there often.

AWFUL! When we got to the room the door was wide open. Laundry from the whole 2nd floor was right in the walk way. carpet in the rooms was dirty still and shower had hair from previous people. Tried calling the front twice and no answer. We had to leave and go to an event when we got back pulled back the sheets and bedding was dirty. Husband went to the front and asked for clean sheets and we would change them ourselves and 10 minutes later smoke alarm started beeping from low battery. Front desk didn’t seem to care when we told them so we left and had to go to a different hotel. Oh and the door barely latches and is very loose. I have pictures of it all

Bed was very very cheap and hard bathtub had hair and a spider in it and i am very scared of spiders then after drowning the spider. the shower didn't work had to wash my hair while kneeling in the tub where i had just drowned the spider. Hair dryer did work. oh bring your own pillows .the bath room was all rusted the floor around the tub and the faucets. First time i was ever disappointed in a best western. The room they gave me.I felt like a stepchild in the back of the castle

Nice clean and the balcony a plus

The microwave and stove were dirty. The shower curtain had mold on it. Not very clean.

It was really nice stay! The bathtub was a little creaky when you when to sit in it.

Friendly staff, satisfactory location, clean room, decent free breakfast, reliable Wi-Fi

Clean. However, several features such as pool and elevators are not operational.

Its was nice

We liked the location and the staff was very friendly. The facilities and the room were very clean. The breakfast was excellent. The elevator in our building did not work and the bed was a little firm for us. But overall it was a good stay.

Great people. Building in complete disrepair. Elevators were broken and places falling apart

I enjoyed my stay at Best Western. The staff was very friendly and helpful. The property is perfect with just a few imperfections. The furniture needs cleaning and the tub had rust around it. The patio needed sweeping. So other than needing a few minor upkeeps this is an awesome property with a very nice pool and patio area.

We went for a graduation for Tx Tech. The prices were about $245. Bed, furniture, carpet, old. Mold around the Bathtub under the silicone seal. Yucky.

Shower did not work & the window screen was torn.

Not a very nice hotel for the extreme high price

We were there for only a night for a graduation but we have a great time.. Had no problems with the room and front desk people were friendly and informative.. will use again if we go back.

Like the easy to use version of this app!!!

Hope, at the frint desk was very nice. The bathroom smelled of mildew. That was the only issue, though.

Decent on outside & lobby. Ac worked amazingly. It was 60 degrees when I walked in. But room was dirty. Needs better maid service. Thick dust on a half hazardly wiped ceiling fan. Hair in toilet. Water stains around fridge. Dirt in corners. Thin walls, I could hear neighbors conversations and tv show, and they weren’t at an elevated level. I tried calling to let them know I left my Apple Watch and couldn’t get through then was put on hold for over 5 minutes. They eventually called me.