The staff was extremely friendly, helpful, and genuinely concerned about making our stay as enjoyable as possible. The hotel is located in the midst of old Rhoades town which is a fantastic well preserved medieval city. It is easily walkable with excellent restaurants and narrow streets lined with shops as well as broader streets to view the palace, fortifications, and Street of the Knights. The hotel is itself is in an historic building. From the outside it looks medieval. However, our room was spacious with as the modern amenities. We even had a steam room! The bed was really comfortable. Breakfast was served in a lovely courtyard. The food was delicious and plentiful. I wish we could have stayed longer. I would highly recommend this boutique hotel!