Best Western Queens Hotel

Explore Best Western Queens Hotel
8.0
Very Good
From 545 reviews
Cleanliness

8.2

Room Comfort

7.8

Location

9.2

Service and Facilites

8.4

Traveler Reviews Best Western Queens Hotel

Number of reviews per page
20
40
Top reviews
Jan
icon-Business
Business
2.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Very spacious room with very spacious bathroom and just one tiny radiator. I woke up in the middle of the night freezing cold.
Lee
icon-with Partner
with Partner
2.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Paid for king size room and was given a double Receptionist said a mistake was made and somone was in the room I had booked so had to downgrade me. No help was given to accommodate my needs when asked.
Rachel
icon-with Partner
with Partner
10.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Room was clean and tidy. Staff were very friendly and helpful
Carolyn
icon-Friends and Family Family
Friends and Family Family
2.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Terrible stay. Noisy!!!!
Annika
6.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

Room was chilly and could hear the traffic noise very well. Table lamp didn't work. Staff was very helpful and friendly. Breakfast started too late on Sunday at 8am.
lynn
icon-Friends and Family with Friends
Friends and Family with Friends
8.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

Clean room, very spacious. Very warm ( maybe a bit too warm). Good central location
JANET
icon-with Partner
with Partner
10.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

all the staff very helpful
Gareth
icon-with Partner
with Partner
4.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

Had to wait for checking as staff in the toilet and the person there could not check us in ( staff do need toilet breaks ). Went to the room where the window would not shut so cold and drafty 303. Got moved to 309 which was better but to did not work and no one till Monday could fix it. Not ideal as we had time to kill before heading out. Went to the bar for a meal to be told some Nigeria’s about a token for Sunday about food (this was Saturday ) the truth is there was no food service at the bar. Breakfast was another disaster as put my order I. Then to be told we don’t have certain items, best practice would be to inform guests before they order, plate arrived and asked can I get you anything else and my reply was “ yes the other items of breakfast I ordered” and was offered an apology and the reasoning was it was early and guests arrived together. In fairness the staff were seeet but required a lot of training and guidance which at the end of the day lies with best western. Wong return and definitely not worth the price we paid
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Sean
icon-Business
Business
10.0
/10
Reviewed 23 week(s) ago

Hotels.com verified review

Great staff, great breakfast and a lovely comfortable room.
Shirley
icon-Friends and Family with Friends
Friends and Family with Friends
10.0
/10
Reviewed 24 week(s) ago

Hotels.com verified review

Yes
Christopher
icon-Friends and Family Family
Friends and Family Family
8.0
/10
Reviewed 26 week(s) ago

Hotels.com verified review

Hotel is more traditional looking, lots of original fittings and woodwork. Staff attentive and food good! Room was clean and quiet!
Ian
icon-Leisure with Partner
Leisure with Partner
6.0
/10
Reviewed 26 week(s) ago

Expedia Group verified review

Check in staff excellent. Disappointed that despite notice saying food all day no food available in bad at 8.30pm. Clients internet did not work . When the password to join was entered it immediately told me that the system could not be found. Ok for a one night stay but not if you are staying longer
Sharon
icon-Business and Leisure Family
Business and Leisure Family
10.0
/10
Reviewed 26 week(s) ago

Expedia Group verified review

Great location/ safe parking / friendly and helpful staff
John
8.0
/10
Reviewed 27 week(s) ago

Expedia Group verified review

All good.
Tereance
8.0
/10
Reviewed 29 week(s) ago

Expedia Group verified review

Staff and the breakfast very good 👍
Pat
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 29 week(s) ago

Expedia Group verified review

Very clean room Friendly staff Excellent location
Ron
10.0
/10
Reviewed 29 week(s) ago

Expedia Group verified review

Staff were always friendly and helpful.
Graham
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 30 week(s) ago

Expedia Group verified review

We had a friendly welcome to the hotel and enjoyed our over night stay. The hotel is a grand old lady which. Is dated but well maintained. Our compact room had good views over the Tay and was well equipped. The bed was comfy and the shower pressure was excellent. The breakfast had a good selection and I like getting a pot of coffee. It made a good base for seeing Dundee.
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mairi
icon-Business
Business
6.0
/10
Reviewed 31 week(s) ago

Hotels.com verified review

Great parking available. Disappointed in food, the year before i could stay in hotel for a meal, as a lone traveller this was my preferred option, however they no longer serve meals in the eatery. Room information is oit of date as it promotes the eatery. Breakfast was supposed to be from menu, however was buffet with food uncovered and served in salad tins sitting on a hot plate. Staff were friendly and helpful.
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Lyn
icon-Leisure with Partner
Leisure with Partner
4.0
/10
Reviewed 31 week(s) ago

Expedia Group verified review

Best thing about this property was the parking.
Number of reviews per page
20
40