Best Western Pontypool Metro Hotel

Explore Best Western Pontypool Metro Hotel
8.6
Very Good
From 1,001 reviews
Cleanliness

9.0

Room Comfort

8.8

Service and Facilites

9.0

Traveler Reviews Best Western Pontypool Metro Hotel

Number of reviews per page
20
40
Top reviews
Olu
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Parking was good and secure Good location It has a bar and other fast food are there too.
Todd
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Family
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Staff was friendly and accommodating! We extended our stay twice with no hassles. Parking was safe and secure.
Todd
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Family
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Nice clean rooms. Staff was friendly and accommodating!
Sanjeev
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with Children
4.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Poor selection of breakfast menu
Nick
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with Partner
8.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Room carpet could do with a clean and reported one draw runner broken. Good value would stay again
david
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

Lovely and clean. Very friendly and helpful staff.
zoe
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10.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

Great hotel. Clean and comfy.
mark
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8.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Didn't use the facilities
Lisa
10.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

Staff were friendly and helpful. Room was clean bed comfortable.
Stephen
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with Partner
10.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

Nice hotel, good location. Didn't eat or drink there so cannot comment on that. Room was tidy and clean, beds comfy. Electric chargers (2 ports) are on the same spots as the disabled bays, and are at a flat rate of £30 (not sure if that's per day or per stay, I didn't use them). Both look like 7 or 11kw but I didn't really investigate.
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LEE
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Friends and Family with Friends
6.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

Useful location, price not too bad, does the job.
Istvan
icon-Friends and Family Family
Friends and Family Family
4.0
/10
Reviewed 18 week(s) ago

Hotels.com verified review

- The guy that checked us in really didnt want to be at work that day. Was completely uninterested - Booked the room for 3 but couch wasn't set up - Couch bed mattress was horrendous. Shower head barely worked - Cleaning process doesnt follow industry standard and its not communicated to guests. Just put a poster in the room instead of a tiny one at reception. - blown a fuse at night, and stuf wasnt able to access fuse box. We had to move rooms which was quite annoying and time consuming
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Catriona
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10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Easy check in process, room clean & hotel quiet.
Lienite
icon-Friends and Family Family
Friends and Family Family
8.0
/10
Reviewed 19 week(s) ago

Hotels.com verified review

Secure car park, clean rooms. Friendly stuff and lot of places to eat near by.
David
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8.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

Breakfast was good parking good to
Jamie
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8.0
/10
Reviewed 21 week(s) ago

Hotels.com verified review

Limited things to do near hotel good for commuting
Gerry
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6.0
/10
Reviewed 22 week(s) ago

Hotels.com verified review

Very poor dinner offerings
Margot
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with Partner
8.0
/10
Reviewed 22 week(s) ago

Hotels.com verified review

Friendly staff, really good breakfast even though it was only a continental type breakfast. Pastries, cold meat (nice quality) and cheese, fruit, yoghurts, fruit juices, cereals & toast but plenty for everyone and all fresh. The rooms were a reasonable size. All in all a good experience.
Tara
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Family
6.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

Overall our stay was very pleasant; the staff friendly and helpful. However we had a room for 3 adults and apart from having to pull the sofa bed out and make it ourselves it was extremely uncomfortable with a mattress so thin the metal work could be felt. We would also have liked hot milk at breakfast (for weetabix) which we were told wasn't available. The hotel served our purpose but was not the same standard as other Best Western hotels.
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Marie
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8.0
/10
Reviewed 23 week(s) ago

Hotels.com verified review

Everything as expected , room clean facilities good
Number of reviews per page
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