Overall Ratings & Reviews Santa's Hotel Aurora & Igloos

Nice staff, pleasant breakfast, and seeing the aurora borealis while lying in bed is an incredible experience. But it still can't quite justify the price. Quite a few short black hairs on the pillow (neither my wife, nor I have black hair) and if you don't get an igloo at the edge of the property, the light pollution is probably too bad to see much. A shame that a hotel that advertises seeing the northern lights doesn't at least dim the outdoor lights after 10pm (or put them on a movement sensor?).

A nice experience but definitely not worth the exorbitant price, particularly considering the basic nature of the property and amenities. What isn’t shown in the advertising photos is the proximity to other igloos and to the road. Due to this there is plenty of unnatural light which obviously impacts the stargazing/aurora experience. We wouldn’t return

Very friendly and great customer focus!

They are very nice people! I really enjoy my time here

The food was surprisingly excellent, particularly the breakfast buffet. Dinner was also great. We had the salmon soup, salmon on beet risotto and the deer sirloin. All delicious. Unfortunately, although there were Northern Lights the night we were there, they were very hard to see because there is so much extra lighting around the hotel. Like incredibly bright parking lot lighting everywhere. You need to leave the hotel and go onto the nearby cross country ski trails. Also, the wifi was so bad we almost missed all the aurora app alerts. So, it was frustrating to have to wake up at 3 am, try to find a wifi signal and check the alerts. We couldn't confirm anything through our windows because of all the lights.

This property is so nice. We were so happy. Igloos are good. Hotel rooms are OK. Not to big except suits. Luosto center is in walking distance.

It was nice a little quiet because is not higuera sea son but really good if you enjoy to walk.

Rooms were kept too hot, even with the window open our whole stay. Lights were on in the carpark all night which reflected into our room. I requested a high floor, north facing room on booking, but was given a ground floor room on arrival. No rooms in this hotel face north which I wasn't made aware of until check-in, despite my emailing about it. On questioning the ground floor room, I was told I had to pay €30/night extra for a higher floor room, which was never mentioned in previous correspondence with the hotel. Despite the above, I do recommend this hotel and would stay again.

Disappointed that we didn't see the lights but other than that , excellent

We were lucky enough to see the northern lights through our hotel windows. It made the stay magical.

Stayed 3 nights but room/towels/bedding were not refreshed - room was generally clean otherwise. Bed not comfortable but the room was warm and cosy. The hotel was well located as it was central and functional for excursions. Staff were very friendly and helpful. Main restaurant ok but found better dining externally.

What a winter wonderland. Not commercial just a comfortable stay with great staff and homely rooms that are stylish yet make you feel at home. Big window in room for possibility of seeing northern lights and in room sauna. Great breakfast but limited vegetarian options on dinner menu. I will stay here again

I like the location away from bustling city and the hotel is very peaceful. The service are excellent with free flow of water at the lobby. There is NONE that I did not like about this hotel.

Awesome hotel staff who are super friendly. Fireplace keeps you really warm! Hotel is convenient and just opposite lapland safari office.

Incredible Christmassy hotel with such caring and friendly staff going above and beyond to help you - especially the weekend staff. Picked this hotel despite it being so far away from Rovaniemi because we were hoping to have more chance of seeing the northern lights. Unfortunately we didn’t get to see them and there’s a real issue with the transport service. Not regular enough shuttle service and it doesn’t drop off at Santa Claus Village or Santa Park so we had to go through a massive back and forth with the driver to try and sort this and because the times are so infrequent we ended up having to get a taxi more than once - SO expensive and while the weekend staff arranged them for us on a meter at roughly €150 the weekday staff prebooked them for €263... which was a horrendous rip off! Despite us trying to explain the difference in price the weekday staff weren’t willing to budge on this which wasn’t very good. There were flaws with the location and the transport issues , but this took nothing away from the beauty and the atmosphere of this beautiful hotel. Would definitely recommend it.

Stayed two nights in this charming hotel and everything was perfect, from hotel service to comfort of rooms. Nested near the Luosto National Park, it provides a good Aurora alarm service.

The staff is amazing! So friendly, so helpful, so kind. The restaurant is first class! The food was not only delicious, but presented beautifully. I have only glowing recommendations for this hotel! Beautiful Luosto!!! Debra

The staff here really go above and beyond to make sure your stay is really wonderful. Dinner is also superb although priced accordingly. The rooms are exceptional with fire place and sauna. Really loved my stay!!! Will definitely be back.

We took part in the Luosto Classic Festival which has been organized for 15 years in the Pyhä-Luosto area in eastern Lapland, Finland. The concerts are organized either outdoors in the nature with direct contact with the nature, or indoors in various entities such as small churches or chappels, and all of them create a memorable atmosphere as such. This event takes place during the second week of August each year.

nice stay for aurora