Overall Ratings & Reviews Broadway Plaza, Trademark Collection by Wyndham

Bad communication on check in

Very good

Enjoyed our stay. Very close to Mayo Clinic

Great place to stay. Very handy for walking to the Mayo Clinic. Also very clean. Although we only stayed one night, it would be especially nice for longer stays as it really is a small apartment.

Beds were comfy. Place was clean and spacious. Staff was very friendly and helpful.

very spacious, clean and convenient.

It's a lovely spacious apartment, a little dated but comfortable. Sparse on kitchen accessories, but for a short stay, it was fine. The staff is excellent, nice amenities. It is a safe building and a great location. We will be back

Easy access to Mayo. Wish there was in and out parking. Leaving and returning negated the advantage of close parking.

Elevators were quick

Broadway Plaza was ideal for our Mayo visit. Our room was spacious, clean, quiet and had everything we needed for an extended stay. It is centrally located by skywalk to Mayo downtown, restaurants, library, the civic center and other ser ices. The staff was friendly and accommodating.

We loved the space!

Great stay for the second year, disappointed that the hot tub still isnt working. It wasn't working last year either. Rooms are clean, staff is helpful and friendly and you can't beat the proximity to the Mayo Civic Center and shops.

Parking was convenient. We had a 2 bedroom 2 bath suite that was very spacious and clean. Plenty of storage if one was to stay for an extended time. Both Mayo and Civic Center were accessible via the sky way. I'll definitely being tell others about Broadway Plaza.

My daughter had brain surgery so we went here two days before and two more nights, it was very clean, had everything we needed to cook meals. The staff were amazing! And it was right by the Mayo! It was the perfect set up for us, where we could be together but also have our own space if needed! Having the washer and dryer was great! Worth every single penny! The parking ramp was very close. The restaurants were walking distance and had the cutest shops! I recommend this hotel to anyone. My only complaint was that I could not figure out the steam room. But the sauna worked. The hot tub was out of service but they did post that on the hotel site. Seriously loved it! Ty for the best stay.

We stayed at Broadway Plaza for a Mayo Clinic workup for my son. Our stay was in the winter. So, the hotel’s connection to the Skyway that leads to Mayo was essential. There were days when my son and I were too tired to push him the teo blocks in a wheelchair to Mayo made is wish that the hotel had shuttle service. But, we managed. The concierge met my son when the Airport Shuttle arrived and brought the wheelchair out to the shuttle and helped him get in the wheelchair. The concierge staff was very knowledgeable about local restaurants and delivery services. It would have been helpful if the hotel had free breakfast. But, there is no restaurant service within the hotel. There is a large fully equipped kitchen. So we were able to get Walmart groceries and cook in the kitchen.

Our apartment/room was wonderful and it made my trip to the Mayo Clinic a much more pleasant experience. I would definitely recommend Broadway Plaza to anyone traveling to Rochester.

Great location! Property amenities need better maintenance

2 blocks from Mayo Clinic. Safe at night. No outdoor patio or sitting area.

The main issues: room had very little sound proofing. You could hear phone conversations in the rooms next door, sneezing, coughing, moving a chair, people in the hall, as well as any street noise (and I was on the 14th floor). Some nights this meant motorcycles or ambulances waking me up after midnight. Thankfully I didn't have bad neighbors, but if you get one, you'll be in for a bad time. The other issue: a lot of things were either breaking or just needed to be refreshed. The mattress had a massive sinking spot on the right side, presumably where everyone tried to sleep. The thermometer looked like it was from the 80s and was impossible to set to a consistent temperature. I found myself having to manually adjust it every half hour just to keep it at a comfortable temperature. One day, it broke altogether and got hot in the room. One of the electrical outlets wasn't working, then another stopped working, then one of my keycards stopped working. Everything else was good though. It was a nice amount of space. The wall next to the toilet was covered in something that clearly sprayed up and hadn't been cleaned. At first I thought it was urine. I'm still not sure. Either way, it should be cleaned...

Great place! Great location!