Overall Ratings & Reviews SureStay Hotel by Best Western Wenatchee

Fast and easy check in.

That was the most awful experience I ever had so far. I arrived to this 1 star motel, thinking it’s a hotel as advertised on Expedia. I booked 1 queen bed room and it was just awful, the smell was disgusting, the look of the room was not as on pictures at all, and finally it was right on the road, at 8 pm it was so loud that I thought that windows were open, but no, with the closed windows it would be guaranteed sleepless night, basically like sleeping in a tent on a busy road, so I refused that room and had to book another hotel, and of course they didn’t offer me refund. They don’t have a customer service at this 1 star place. Please stay away

Stayed here before. It is a nice place and fits my needs.

On the positive, staff were friendly and very helpful when engaged. The property itself is dated but that was not an issue. The room was dirty. Crusty stains on the carpet and the blankets on one of the beds smelled dirty.

Like there king size bed very comfortable! Room is clean and has a fridge. And like the table lamp as a cell phone plugin to charge your phone. Only stayed one night but stayed there 2 other different times.

Very nice

Loud banging early in the morning

Staff was not very pleasant. Cigarette butts all over properly. Needs updating.

Room was nice, above average size for a double queen bed. One of the beds had a sizable indentation from people only sleeping on that side, with hotel presumably never rotating the top mattress to avoid forming such an indent. Significant issue for us aged 65-70 was no elevator. Wife loaded our suitcases, ice chest (stuff for a family party), and other stuff on a luggage cart, only to have our room on the 2nd floor with no open rooms on first floor. I had a recent health issue that limited my ability to lift things. Luckily a young couple came in behind us while we were waiting at the bottom of the stairs with the filled luggage cart, and carried most of our stuff up the stairs for us. God Bless them! We won’t be returning to this hotel because of its lack of an elevator

Very good attention

Good location when visiting our kids and this time around we were able to bring our dog

Lite noises in the hallways

Location and price were good

Very comfortable room.

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Easy on /off highway 97

staff was very attentive

The "Continental Breakfast" was delightfully undersold, including waffles, sausage, eggs, cereal, yogurt and fruit, though it was strange that I could get a bunch of different drinks, but not cold water without the staff fudging the rules. The carpet throughout looked dated but other things looked updated. Being winter, the pool was closed but the hot tub opened, though we didn't try it. TV had some decent channels - we watched HGTV. Our room had a mini fridge and microwave but also a drawer that kept silently opening. Not very handicapped friendly, with no elevator to access 2nd floor and my visually impaired roommate tripped in the public restroom that was too dark for her to see its steps. Nice staff seemed to be doing their best to be professional and taking care of the guests. One even gifted a homemade memento to a couple celebrating their anniversary. We wouldn't mind staying here again.

For the condition of the hotel, the price was too high

Very limited breakfast options