Traveloka (90)
Other sources (96)
8.3
Very Good
From 90 reviews
Provided by travelers on
Cleanliness
8.5
Room Comfort
8.2
Meal
7.8
Location
8.5
Service and Facilites
8.1
People often mention about Phu Quoc Ocean Pearl Hotel
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Accessibility (1)
In-house Restaurant (1)
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Traveler Reviews Phu Quoc Ocean Pearl Hotel
Number of reviews per page
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40
Customer reviews
A***a
Leisure
9.6
/10
Reviewed 46 week(s) ago
Staff are friendly, but restaurant for lunch just have only pork and vegetables menu. But we're don't eat pork. Our breakfast is good but last day having tourists group food and table s don't not enough.
1 people find it helpful
DH
DAO H. T.
Leisure
9.1
/10
Reviewed 65 week(s) ago
Just my opinion. 1. The reception hall has no air conditioning. 2. The cable TV in the room is too outdated. 3. The gym is shared with the lobby of building 2, no partition, hot, old furniture. 4. There are no pool towels available, have to go to the reception to sign and borrow, the rest is ok.
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2 people find it helpful
Accommodation's Reply
17 May 2024
Dear Our Value Customers Warmest greeting from Phu Quoc Ocean Pearl Hotel, Thank you very much for your choosing our hotel and thank you for taking time sharing good experience stay in Phu Quoc Ocean Pearl Hotel. We sincerely thank the valuable contribution of customers to help make the hotel more complete. During stay at the hotel with our flaws regretted, we understand how you feel, we’re very sorry. We will strive to improve the quality of hotel services better and appreciate the opportunity to serve you better the next time. We wish you and your family all the bests and hope to welcome you again soon. Thanks and Regards
TN
Terry N.
6.3
/10
Reviewed 87 week(s) ago
Hotel staff put guest motobike stucked inside other cars and lazy to get it out. Reception is not clear about late check-out rate. They said 30 % of a night rate but when I check out, they said 30 % of their based rate, not my booking rate. Kind of taking money as much as possible from customer. Average is average for the price. I would avoid this hotel for their service.
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1 people find it helpful
HG
Huong G.
6.0
/10
Reviewed 139 week(s) ago
The hotel room doesn't deserve to be a 4* hotel. This hotel is equivalent to 3 *
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3 people find it helpful
TT
Trần T. H. P.
6.0
/10
Reviewed 179 week(s) ago
Room arrangement is too bad, 30 minutes late checkout will be charged 30%
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1 people find it helpful
Kimberly A. A. A.
9.4
/10
Reviewed 281 week(s) ago
I love the hotel! Fit for me who happens to lie going to bars too. Beach + Comfy hotel + night life + pool + good food places around! I’m definitely coming back here!
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BH
Bui H. D.
Family
8.6
/10
Reviewed 336 week(s) ago
temporarily accepted. friendly, pleasant staff. There are no people pulling things up to the guest room. the sunken swimming pool should be quite cold, need to wear swimwear, not for women to wear bathing clothes. On the roof, there is sky bar, poor soundproofing so it is quite noisy for high floors. The view is generally not beautiful. Air conditioner, poor, not commensurate with the price of room. The location is quite close to the center. Buffet breakfast acceptable.
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8 people find it helpful
ND
Nguyen D. A.
6.0
/10
Reviewed 357 week(s) ago
Quality of temporary rooms. Poor food. Probably the low season should not be focused. Managing female smoking in the work area. The house keep arbitrarily using the master key opens the door of the living room while it is necessary to knock on the door three times.
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7 people find it helpful
Ngoc Chau Tran
6.0
/10
Reviewed 361 week(s) ago
Too disappointed because the hotel room was not as beautiful as advertised on the internet.
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2 people find it helpful
HL
Hoang L.
Romantic
10.0
/10
Reviewed 364 week(s) ago
Friendly staff, clean room, nice sky bar, food is delicious, professional hotel, thanks
2 people find it helpful
Thao Thao
Family
5.6
/10
Reviewed 366 week(s) ago
smoking every where at the having breakfast area, even at the lobby.
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TD
Tran D. N.
9.1
/10
Reviewed 378 week(s) ago
Nice hotel, clean room, friendly staff. Right in the center of Duong Dong is convenient for travel & dining. Will come back for next time.
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7 people find it helpful
Huong
Family
5.4
/10
Reviewed 379 week(s) ago
Room smells, tight, many ants, cleaning is not clean
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5 people find it helpful
TH
Thu H. B.
Romantic
9.7
/10
Reviewed 390 week(s) ago
New hotel, clean, well located, comfortable, very comfortable stay.
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3 people find it helpful
SN
Sang N.
Romantic
9.1
/10
Reviewed 394 week(s) ago
I bet because of being late, have to choose Ocean Pearl, but everything I feel good, even good. Beautiful, comfortable room. Each wifi flicker, many times have to use new LTE network.
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2 people find it helpful
lt
le thi a. t.
Romantic
9.7
/10
Reviewed 401 week(s) ago
The hotel is ok, rat ok. ice cream cake, thanks
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2 people find it helpful
Nt
Nguyen t. b. t.
Family
8.2
/10
Reviewed 403 week(s) ago
Everything is very good if there is no hotel bar every night on the top floor to music, 2 small children can not sleep, I on the 6th floor, bar floor 9
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3 people find it helpful
NQ
Nguyen Q. V.
Family
7.9
/10
Reviewed 409 week(s) ago
Staff enthusiasm and very good help request of guests. Breakfast �� la carte, serving good full food. The outdoor pool is quite large and beautiful. Rooms are clean, but the equipment in the old room, old style.
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1 people find it helpful
NT
NGUYEN T. N. C.
Family
10.0
/10
Reviewed 413 week(s) ago
Very good, nice view, perfect service
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HV
Hoang V. V.
Family
8.4
/10
Reviewed 425 week(s) ago
Good, breakfast is a bit too bad, but oh well
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2 people find it helpful
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