Overall Ratings & Reviews The Highland Hotel by Compass Hospitality

classic large hotel, great history. very quiet at the moment but staff were friendly, especially the lady behind the bar (and reception too!) Would stay again

Nice hotel, large entrance and reception hall. Room clean and warm. Well worth the cost.

Building itself looks very nice but definitely needs upgrades. First thing we've noticed was old single glazed windows without possibility to lock them. Cups was dirty with hair inside and spoons in the room looks like someone licked and left them on the table. Another thing is tiny radiators in such a big room. There is not a chance to heat the room with them. We needed to ask for additional heater which have been provided (small oil electric heater) but didn't make much difference as we woke up with ice on the window inside the room. Restaurant food... Well not much choice but dinner wasn't bad but breakfast... Don't know where to start. Barely few guests in there yet food lukewarm, dirty jugs, hairs on the food, coffee jugs empty and the guy who seems to be responsible for all the food served looks like he couldn't be less bothered. Only good thing in this place is attitude of receptionists. Both of them was really helpfull. Do we come back? Not.

We were given a pokey little room, (really small not enough seats) not as advertised on the website. The bathroom was from the 1970s, there was no TV,the telephone was unplugged. When we plugged it in it still didn’t work. The room smelled of mothballs with old fashioned furniture. As the phone didn’t work My husband had to go down to reception to complain about the lack of a TV. He was given another room key so we moved. This room was bigger and more modern with an updated bathroom. Although more up to date , some of the furniture was worn out- 2 chairs especially were totally worn out on the seat /back. To top it all, when we put the TV on, the reception was soo bad we could only get to watch 1 channel as every other channel froze/pixelated!

Always comfortable

Staff were friendly and service was good from them ,room was a bit dated but warm and comfortable

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comfortable, we have visited several times this year.

Fixed menu and set price. Only two options, chicken or haddock. Need more options.

Nice stay very comfortable though could do with a revamp a bit expensive for what we got

Comfortable and convenient. Dining options within are limited, but other options are available. Special mention for Murray, the night porter, who dealt very efficiently and effectively with a crowd of exceptionally noisy and unruly Chinese students whom were partying into the early hours. Top marks Murray !

Comfortable room with excellent view of the main street of Strathpeffer

The hotel's position overlooking the spa and its gardens is fabulous, and the public rooms present a beautiful Victorian ambience. Despite a restricted evening menu, the dining room served superb food, and the staff provided excellent service. This was a very positive aspect of my stay. When one arrives late during the weekend, car parking problems arise, as I experienced last Saturday when all regular parking spaces were occupied. This forced me to park on a grass verge within the premises. On the negative side, the central heating in the allocated room did not work, so the hotel manager switched rooms for me. Further, as an arthritic 84-year-old with a bed that was as hard as a rock to sleep on, the experience was most uncomfortable. However, I understand the hotel is undergoing a comprehensive upgrade. I am confident that the result will be excellent and the Highland Hotel will return to its former glory.

Just stayed for one night, room was freezing had to ask for a heater, right next to a squeaky hall door which opened every 20 minutes, mould all around the bath. The receptionist was lovely but needs updated window sills were crumbling.

The staff were friendly and helpful

Lovely overnight stay. Used a lot for coach trips. Really large room and great breakfast.

Reception staff friendly. Downstairs area was large with plenty of seating. Room was a disappointment. Kettle not working, cups and spoons only rinsed, still had tea stains. Towels had holes. Mildew around taps, fittings and shower head. Toilet not properly cleaned and light pull cord filthy. Top and bottom of bathroom bin dusty and dirty. Curtain linings were ripped and lampshade trimming coming off.

Dinner was lovely, 7ntil the very loud tour group arrived. Otherwise, it was a lovely, old hotel.

Old hotel in need of tender loving care.hair in the bath. Blood stains on the bed. Grossly Overpriced.

Its a Scottish classic. Expansive, spacious, atmospheric. Its all of Scotland in. one hotel