The hotel is great in regards to it's location, the food, and outdoor pool/beach area. We've been here twice and we were hoping for another great experience. Our biggest complaint is with the staff and most likely management. For some reason, the hotel thought it was a wise idea to have a band practice around 12am-1am in the inner courtyard of the hotel. This could be heard from our room, and I assume every other room, as it was extremely loud. While the night manager stopped the music after I called, it still shows that the hotel management may not have good judgement in even allowing the band to practice playing music at such a late hour. This is not what I expected from a Sofitel, as I have been to several. I was even more surprised, when explaining the issue to the day manager when we checked out, and all I got was a surprised look and "I'm sorry". No other explanation, no attempt to reconcile our evening that was disturbed, or other comment.