Overall Ratings & Reviews Riad Zaitouna Chaouen

This riad is located in the medina so be prepared to climb uphill and stairs with your luggage. Our host spoke to a local who helped guide us to the riad in the medina and helped with our luggage for a small tip. Overall, the suite was decent with comfortable beds and pillows. There is a smell from the bathroom but that is due to the plumbing style and closing the bathroom door resolves the issue. The room was cool as expected in the winter, but the heater and blankets were fine. Breakfast and the views from the rooftop were both lovely. Our host recommended a restaurant to us for dinner and it was top notch. Wasn't noisy at all (visited in January). Overall a good stay.

I had a terrible and horrible experience there I do not recommend this place. The staff never keep the promises, doesn’t care about customers. Only TALKS

Was ok.

The Riyadh was quite quaint. The only thing that was awkward was breakfast is on the rooftop and there was too many bees. Otherwise stay was great. Make sure to wear good shoes. It is quite the trek up to the Riyadh.

Very good property & very well located for family stay. Parking is 10-15 min walk so I would recommend hire someone for baggage. Very good breakfast with terrace beautiful view. No real complaint but bathroom could be more cleaner & blanket was smelling little. However I would stay here again

Aziz was so nice. A sweet guy at heart. He made me feel really comfortable being a solo female traveller. Yes the room smelt a bit damp, but then what can one expect as its an old building. It helped that I knew this before from reviews so knew what to expect. The breakfast was superb and the views from the rooftop to die for. The gentleman who cooked and served breakfast was so nice too. Gave him a tip to show my appreciation. Thank you, Aziz and all at Zaitouna.

The staff were very helpful and responsive. Unfortunately, the room had a bad smell. Also, it had rained a lot while staying there and there was water leaking through the window. When we asked to move to another room, we were provided with a bigger room on the first floor. Lastly, we had arranged with the front staff for help with our luggage the last day as we needed to catch an early bus out of town. We were assured that it was scheduled. We never saw this person and had to ask for a second staff person to help. We made it to our bus in time, but could have done it without the stress. Maria M. Smith

The hotel is in the center but uphill. Close to every convenient and attractions. Staff are very very helpful and friendly at all times. service are great.

Great experience. I love Chefchaouen.

Great location in the Medina. Spacious room with air con. Nice views and good breakfast. Good value for the price. Friendly staff.

The views from the top floor terrace were great!!!!

Lovely family owned riad with a good feel to it. Best breakfast we had during our stay in Morocco with very kind and accommodating staff. Spacious rooms with a cool traditional shower style.

The location was excellent if you want to stay in the heart of the Medina. The staff was helpful when asked. The amenities adequate.

The only thing good about our stay was the location. Otherwise I would pay extra and go elsewhere. Room was way too small. The only way to get into bed was to climb into it from bottome. No room for bedside tables. Bathroom smelt and was tiny.

Clean property with beautiful views from the rooftop terrace, good beds, polite staff. Difficult to find in the medina. Rooftop breakfast swarmed by bees. All three days, the bedroom had a faint sewer smell,and the toilet leaked. Close quarters, so it was noisy at times, from inside guests and outside arguments in the medina.

The description says the room comes with amenities like soap or shampoo but our room did not have any. The AC worked but wouldn’t change in power like low or high. It just stayed on high

I liked the location and the cleanliness. The service from most of the staff was terrible. Bad attitudes, no follow-through. One lady however, went above and beyond to make up for her co-workers. We needed to leave early the next morning and she left out breakfast for us for our journey even though breakfast didn't technically begin until 8:30AM. She also brought us an extra sheet when we asked her after hours went by and her coworker said he would o it and sat on his phone instead in the lobby.

I do not understand all the hype about the Riads in Morocco. They all have no elevators which is hard with luggage, they lock their outside doors which makes it hard for customers to come back for a break during the day and all of them have bad plumbing, in all the Riads I stayed in in Morocco ( total 3) the showers did not drain, one of the room almost flooded. I would stay in a regular hotel if I have to go again

The place felt cramped. Hard to sleep at night, kids making noise in the streets until 1 or 2 am.

Shower not clean. Toilet broken. Water burning or very cold, nothing in the middle. Very basic. Unfortunately not many great hotels in chefchaouan.