Overall Ratings & Reviews Three Bears Waterpark Resort & Convention Center, Ascend Collection Near Tomah, WI

We ultimately enjoyed our time, however if we were to go back prior to any updates we would do things differently. There was only one restaurant open and it was SLOW. Even if we were the only family ordering it took over an hour to get our food. Didn’t matter what time of day or what we ordered. It was quite mind boggling how scrambled eggs and a waffle could take that long?! So if we stayed again we would make sure we brought things for some breakfasts and lunches. It was a bummer the outdoor food wasn’t open as we spent a good chunk of our time there. Again, if we were to be back we would bring more food/snacks for pool time. We ate out for dinner all 3 nights we were there (The Pines right down the road was awesome!). Both pools are nice and the kids loved them. But they couldn’t use the basketball hoops in the outdoor pool because they were so rusted they might break. Indoor waterpark the only issue was tubes, by the afternoon you would be hard pressed to find one inflated enough to use. I understand they are short staffed but should have someone walking around during the day to reinflate them. When we got to our room the mini fridge was leaking and the floor was wet in front of it. The front desk gave us towels and said maintenance wouldn’t be in until the next day. Mini golf was fun but $10/person each time is a lot if you are staying! Should have a deal of some sort, unlimited golf for $X. Staff was friendly! Live music was fun on Friday night!

Overall a pretty good experience, their air conditioning wasn't working the best. The indoor water park could have been a little cleaner.

The staff was very friendly and helpful. The resort was nice for an overnight visit however I feel like there couls be some updates made throughout to include expanding and updating the outside Waterpark. Online it seemed bigger and it could use some sprucing up. The mini golf should be included with room. The whole mini golf area needs revamping. The rooms were ok but they could include coffee pot and also could use cleaning under and behind furniture. Overall it was a nice overnight getaway.

Over charged at check out. [Hotel service charge] Charged twice!

The place was good, kids had fun in the water park. It was not very clean though.

Fun resort just no dining options and run down

Very nice place. Staff isbvery friendly! Only problem was inwas charged an additional 30.00 fee unexpectedly when i arrived. Not happy at all with that! They said it was for the water park bit my friend checked in and didnt pay any additional unexpected fees.

Beautiful Property, but the service and schedules need help! We were passing through on a Friday just for one night, and arrived about 5:15pm, the Kids instantly changed i

Revived wrong room (paid for a bunk suite revived 2 queen basic room), was told there was no way to give a refund since the manager wasn’t there. Then the water parks all state no carry ins, and per their website lists all kind of restaurants so that you can just stay in, but nothing is open. And coolers are cleaned out so no plans to open either. The next day, we walk down for breakfast around 8am, and it’s all dark. Many others standing around too, no one at the front desk. Then finally a worker comes around and goes oh we’re suppose to open at 6:30am but no chefs showed up today so you can travel to the next town over for breakfast instead. 24 mins each way mind you. Outdoor pool (90 degrees while we were here) is only open until 5om. Indoor pool felt clean, outdoor pool had a lot of leaves, bugs, and dirt on the bottom. The lifeguard station when walking into waterpark area handed us dirty towels folded, when asked why are they wet so goes whoops and yells for someone else to grab towels of the clean rack in the back, gross. I give it 6 months and the waterpark if falling apart too since they can’t seem to keep staff with the new ownership. This was our first trip here, we were very excited and let down. Will drive the extra 45 mins to the dells next time.

Great place. Short staffed so not everything was open

We loved the waterpark. We were upset we had no idea they’d be closed one of the days during our stay and closing early one day. It wasn’t available information since we booked on Expedia. But overall we did get some time in the waterpark and the rooms were spacious and nice

The staff have been great!! The kids and ourselves had a great time. However, the pool was dirty with old sand and leaves, the room is/was filthy with food on the floors, something running down the walls, lots of hair in the shower, garbage on the bathroom floor and carboard trash covering the bath tub drain. The king bed is sitting on 2x4s that are sticking out every which way and gave me a good scratch on my back calf. The microwave does not work and the chain/bar lock looks like it has been kicked in, completely ripped out of the wall. The resurant is closed cuz the over was over heating so they shut all food and drinks/bar down for thenight when there is no food close. Super disappointed in our stay, will be hard to come back again.

The water park was clean and the staff was very helpful during check in and check out . The deepest part of the water in any area was I believe 4 ft so this is a great resort to stay at if you have smaller children . The hot tub was big and had a waterfall for decorative purposes. My family went out to eat so we didn’t use the resort for food but did need silverware and was able to barrow some from the friendly bartender on the first floor. The bar was clean and quiet. I was very satisfied with the customer service and up keep of the resort . Affordable and quality I will recommend 3 bears in the current state it is in to other family’s.

Tub clogged after calling on it no one came to fix.. pull out couch sheet was dirty no linens to put on bed or pillow.. water park closed at 1 PM…wave pool wasn’t on/working… supposed to stay two nights only stayed one.. no one offered a discount or money back and they even made us pay our $89 extra that my Expedia account didn’t cover…

The air handler unit is very noisy. The road noise is loud when you turn off the air handler unit!

We were just disappointed to find out upon check in that half the water park was “down for maintenance”. We took our 14 ye old and a friend there for our child’s birthday and only the little kids pool and the regular p

We stayed at Three Bears 2 years ago and I would have given it a 0/5 stars then. It’s now under new management and ownership and was so much better. The rooms were updated. The only issue was the water park didn’t have every pool open, so that was a bummer. But that was due to maintenance issues that were being addressed so I hope they are open in the future.

The breakfast buffett was better than many hotels/resorts we have stayed at with something for everyone. The waterpark in the resort was also fun and would definetley come back.

The water park is perfect size for small children. Unfortunately, there is no way to reach the snack area by lift or ramp, so if you have a stroller or special needs, you have to skip the snacks.

Loved the water park part. It wasn't too crowded like the Dells. Beautiful. My children loved it