Overall Ratings & Reviews Three Bears Waterpark Resort & Convention Center, Ascend Collection Near Tomah, WI

It was perfect for young kids Checking in was kind of a problem but figured it out. We will be back

Very family oriented

Amazing experience from the second we arrived. While checking in, the staff offered for our kids to do a scavenger hunt in the lobby. When they were done, they gave the kids rice crispy treats! The room was nice, clean, and the beds were SO comfortable. The waterpark is absolutely perfect for our kids ages (7 and 10). They had a blast on the water slides. The only bummer was the indoor / outdoor hot tub was closed. I was really looking forward to that one, but there was another indoor hot tub, so not a huge deal. In the morning, the kids were so excited to see that the arcade was already open at 7am. A staff member also informed us that the lasermaze was free all day. Although we didn’t have the buffet, it looked amazing and was priced very reasonably. There was free coffee and a bin of fruit roll ups for the kids. Overall, the staff was extremely kind, helpful and went above and beyond to make our experience amazing. We were very impressed by three bears and will absolutely be back!!

Maybe waiting on a round of funding or something great location still still adequate for little ones Far cry from 2019

Everything was great except they ran out of so many things (food and drinks) by Saturday at 6pm it was disappointing. Couldn’t order from the bar and grill either because they also ran out of food.

New owners restuarants closed, had to go outside a resort to eat as 3 of 4 restuarants closed. Only one was pizza and had to wait 3 hrs to get. Staff walked out. Floats deflatted wouldnt remove and so much more. We arrived on Fri left Tuesday.

The arcade was the only thing open but it was cool

This property has so much potential, however, the pools were freezing, the hot tub was not working, there was not a Halloween party as promised.

Great time there for family time!!

What a great stay. Rooms were very comfortable and clean. Staff was very nice and really enjoyed the waterpark. The price for the breakfast buffet was very fair and the food was good. This isn't our first time here, and they are yet to disappoint. The staff can make or break a place like this and they've done well with their hires. Definitely would recommend to anyone!

Restaurant not open after 10am and the pub isn’t open at all. Breakfast buffet wasn’t filled.

Parking was not close. Parking lot was full when we checked in. Food was good and staff was good. Seemed short staffed for the supper hour but they did great.

Staff was friendly and helpful. Only negstive was the pub, there was one table just finishing their meal and the waitress told us that she was slammed and thst there may be a delay for our service. Decided not to wait and go get a pizza and they were out of crust. Pool was a lot of fun and room was clean.

Nice facility, not sure on parking if was full. No one there but yet could not check in early as room not ready. 4 people standing around when I left yet no one acknowledged me so I just put the keys on the desk.

Staff was super nice. Lobby was clean. The restaurant had limited staff and only 1 cook. Wait to get food was a little long. Not many food options. The room was dirty. Hair in shower, hair still on clean bathroom towels. Mother in laws room had dirty underwear in the drawers and condoms in night stand. Waterpark was relatively clean. There was a point in our time swimming we saw what looked like puke in the basketball pool. The kiddie area was clean and water was warm. Would not want to stay here again. Maybe go again to swim but that’s it.

Pretty nice place but issues with A/C. Arcade was very hot and humid, did not seem to have A/C running. Family had rented villas and one had broken A/C and the other did not work well. Rooms in the lodge had been updated with laminate flooring instead of carpet since we last stayed there and was nice.

i love this indoor water park it was so nice

We booked for two rooms thru Hotels.com but when we went to check in, the hotel was told one resorvation, so they only had one room. The manager, Teresa and her assistant, Hunter were very nice and helpful and got a second room ready for us. The room with the balcony was nice but the other room, was disgusting. When my brother and sister-in-law went to tuck their granddaughters in, there was curly black hair in both of the beds. They gave her clean sheets and said here, you can make the bed. Then in the morning, she went to take a shower and the tub wouldn't drain. Next we decided to go to their restaurant for breakfast just because it was convenient. There was one girl hosting, waitressing and bussing tables. We were the second table to come in and had to wait over a hour for our food which was not that good. They only offer 5 items on the menu and nun off it was that hard to make. (Pancakes, eggs with bacon and sausage and potato pancakes, breakfast quasadia, croissant sandwich, or corned beef hash which was not corned beef hash. It was hash browns with strings of corned beef laying on it.) It is really to bad because this is a beautiful place and has a lot of potential. Just needs better management.

Nice that the rooms have been updated but cleaning could be better so we dont find clumps of dark hairs below the sink when were both blondes. The i door/ourdoor hot tub was disgusting with dirt all along the floor. The ourside jets did not work. Clearly the tile and rock areas that are missing or cracked need to be replaced. Great service at the front desk and pub.

The property needs updates .. the pool and water park is nice and very toddler friendly but the VILLAS are disgusting we may try the hotel sometime but I spent $800 on a villa and it was disgusting the floor was very dirty our feet turned black from walking from the front to the bathroom area the beds are very uncomfortable feels like you are sleeping on a box spring only and the linens had stains and smell to them the whirlpool tub was disgusting I filled the tub and emptied it before getting in and it had dead skin and like black sludge come out of it and the kitchen was gross there was grease all over the stove and oven was smoking .. the blinds had food all over them and the couches had a terrible odor .. definitely needs better house keeping and more educated staff .. no one knew anything we were checked in late .. check in time was 4 we didn’t get in til 5 due to hosue keeping there were no golf carts left and NO TOWELS for the pool area and it was not even BUSY ! we saw maybe 10 people in the pool area this hotel and resort could be SO MUCH BETTER if they had more staffing and better house keeping ! Or maybe pay your employees more so they do a better job ?!