Overall Ratings & Reviews Hampton Inn by Hilton Hattiesburg

When we checked in the employee behind the counter said- the TV is not working in the room, is that ok? When I told her no, she offered a 15% discount. She asked another employee to put in the discount. She said she was unable to do that. I asked if there was another room, she said no. She said I could call another hotel and stay there. It was 9:30 at night when we checked in and I was not going to call for another hotel. In the elevator, another guest explained that the hotel had been hit by lightning and all Wi-fi was out on floors 1 through 3. But somehow the Wi-fi was working in the lobby. When we got to the room, It was very damp and cold. We though the carpet was wet- but it was damp from bad condensation in the room. The man mopping the lobby area looked intoxicated. The only high point of the stay was the breakfast was good. We checked in at 9:30 on a Friday and checked out at 6:00 am on Sunday. And didn't have Wi-fi or TV the entire time.

Female at check in was negative. On the afternoon of the 2nd day I requested that the room be cleaned. She was very short stating housekeeping had already left & said there was a note on the bathroom mirror stating they only clean every 3rd day. I looked on the mirror & there was no such note. We were in a handicapped unit. The facilities were nice, but the seat in the shower was loose from the wall & missing some rubber feet on the legs that touch the tub. The coffee maker did not work, but maintenance did bring a new Keurig & made sure it worked. He was very helpful and pleasant. The TV did not work the whole time we were there -3 days. We were told lightning had struck the box - but I feel like there was more to it. It doesn’t take 3 days to get repairs done. Some of the rooms did have service. Breakfast was very good.

Great location to stop while heading down to the coast. Safe and good dining options near by.

I'm glad I will never have to visit again.

excellent

Love it

I loved everything about staying here

The best Italian restaurant in town is within walking distance. This is an excellent property.

The staff does not make you aware that if ANYTHING is left on your bed, including a personal pillow, they will refuse to clean your room. I understand the argument of liability, but this needs to be made aware to the guest PRIOR or AT checkin.

Great stay!

Simone took great care of us all weekend. The entire staff was very polite and helpful. Loved our stay.

Great hotel and location. Staff were friendly and breakfast was good. I will come back on my next trip to Hattiesburg.

Nice

Girls at the front desk were so friendly and polite. They were wonderful!

Everything was perfect!

Everything was perfect

Staff was nice. Room was clean.

It was wonderful. The gentleman at the front desk at 9pm on Jan 21 was amazing. He went above and beyond customer service. We had called down on our room phone to ask a question and we could hear him but our phone was not working in the room. We attempted this twice. 2 min later he was at our door wanting to know if everything was ok. I was shocked that someone would take the time to do this. He is wonderful. The breakfast was good. Fresh fruit and everything

Everything was nice… except the rooms being cleaned every other day. We stayed 5 days and my room was only cleaned once. Kitchen staff was great and Mars was pleasant as well.

The property was in a prime location and the hotel was beautiful.