Overall Ratings & Reviews The Spa Hotel

Everything worked in room 314, which makes a change from many other hotels.

Great hotel. Lovely room. Variety of tea/ coffee/hot chocolate. Bottled water. Nice individual toiletries,shampoo/ shower gel/ body lotion. Would definitely recommend

The hotel is in lovely surroundings. It was ok but I wouldnt stat again. The overall stay was average and not very exciting. Roadworks at 8 am just across from our room . Quite a lot of young ine perienced staff .

This hotel is beautiful. We were upgraded to an Indulgent Room which was huge and very well appointed. Seating area as well as huge, comfortable bed. The bathroom was also huge with a free standing bath. We are in the bar on one night as we preferred that menu to Orangerie restaurant menu. George the barman was great and later in the evening gave us a tour and told us some of the history of the lovely building. Breakfast was nice, good buffet selection but the full English was disappointing, streaky bacon is not usual, black pudding was hard and the hash brown was missing. The staff were lovely though. Although the room was lovely the downside was the air-con was not at all effective and being in the 3rd floor during a hot spell it became uncomfortable. In all we would definitely stay again if we were in the area.

Check-in was efficient room was on top floor within the roof, access from lift to room can be awkward as there are multiple steps. Room with single bed, mattress was bit soft but okay ensuite was good size shower was okay. Breakfast menu n food was good.. service was unclear whether it was self buffet or table service. Had to wait over 15mins before asked for Tea or coffee. Staff need better training.

Nice one night stay, hotel was very clean and nice atmosphere.

Very clean room and en suite. Useful air con as it was very hot weather. Comfortable bed and fluffy towels

Lovely hotel and generously upgraded to a large room. Great food and caring staff. Would and will stay again!

Lovely stay. Pretty place. Nice breakfast.

All good no complaints

The gardens and grounds were absolutely beautiful. The dining room was bright with surrounding windows. Very friendly staff. The location was perfect with a short walk to the Pantiles with quaint cafes and shops. We had a smaller room that looked over a smoke stack so would definitely upgrade next time.

Room upgrade. Lovely, friendly staff.

Lovely friendly staff, nice clean room, great restaurant and facilities. Convenient location and like ads of parking.

Great stay friendly staff even got a free upgrade lovely rooms mattresse too hard for me but that’s a personal choice good food definitely stay again

Second time staying at the hotel. The staff are very welcoming and nothing is too much trouble for them. I cannot fault the cleanliness of the hotel, always in pefect condition and the spa is amazing, room was very quiet and all the amenities were provided as in coffee machine and tea making facilities. Room service was quick and easy as well as excellent value for money, already planning our next visit.

Lovely staff, especially the lady at breakfast. The hotel has nice grounds and great walking nearby.

Covenient

Stay here most times in the area

Nice hotel. The gym was well equipped.

The hotel and gardens excellent and well looked after.