Overall Ratings & Reviews Ladera Hotel

Very nice place in a great neighborhood! Staff was very helpful!

Nice central location, feels safe. Staff was very friendly and helpful. Our room was clean but some of the curtains were torn. Many of the rooms face a busy road and there was a lot of street noise at night

En general buen hotel. El personal es amable y dispuesto a ayudar. Lo único que creo podrían mejorar, es ofrecer algún tipo de lavandería. Los clóset tampoco tenían colgadores. Finalmente la TV (servicio de cable) no ofrecía canales en inglés, que fue un inconveniente para mi pareja.

Great location Providencia residential so all facilities at hand - restaurants, super, pharmacy, money changer etc... and only a short walk to teleferico - a must! Hotel in good condition, extremely helpful staff, restaurant and room service means you don't always have to go out!

Cons: AC didn't work. They didn't care to look into it much or follow up. Bed was ridiculously squeaky, Wifi kept disconnecting. Pros: most of the staff was friendly, nice design and upscale appearance of rooms and hotel overall, snack bar and fridge in hotel was convenient

Everything was very clean, the hotel is located in a nice neighborhood very close to San Cristobal Hill and Costanera tower. Everyone in the reception and restaurants was very attentive, I had a pleasant stay. Recommended!

We had a great stay at Ladera hotel. All the staff were very warm and friendly and they arranged a welcome dish for my birthday which was much appreciated. The pillows were really quite firm and high for our liking but that's a personal preference. Breakfast was simple but good and the housekeeping staff were very thorough (even replacing soap bars when plenty of use still lift which we think is unnecessary). Location was great, with a short walk to the subway and some really nice restaurants. All in all we'd happily stay there again if in Santiago.

Enjoyed our stay at Ladera. Staff were extremely helpful during our 5 night stay, and communicated to us in English which was unexpected but certainly appreciated. We loved the modern feel, and our king room was quite spacious, although did miss not having a desk to work on. Due to the outside heat, it was difficult for the A/C to keep the room cool during late afternoon and early evening (despite keeping our drapes closed) as we were located on the sunny street side. Location was great, and there was a HOHO Bus stop just across the street! We also appreciated use of their bikes, and storage of luggage for a few days. Rooftop pool and bar service was nice. Overall, a great stay.

Photos show more what reality is Bed comfortable, lobby old and need improvements.

Very safe and confortable place. Very near to shopping mall. This hotel offers a nice place to stay, friendly staff and great view in the last floor where is the swimming pool.

Great location. Safe area. Rooftop pool is a nice bonus. Room was large and clean with a good shower. Recommended!

Comfortable beds with great selection of fruits during breakfast. Staff is helpful. Bath products were well selected. Pool was nice to use. I’d stay here again when visiting Santiago

Beautifully designed hotel. Needs to work on service and breakfast offerings. No towels at pools, random charges for minibar when no items were consumed during trip, no hand towels in room… Framework to be an extraordinary hotel is there with employees needing further training. Breakfast was bland and it wasn’t until our last day we were offered eggs. Yogurt offered was for kids and full of sugar with no nutrition value - funniest part is they had an extraordinary yogurt bar with no yogurt and when asked, said they were out of yogurt.

Staff was extremely useful.

Fantastic pastries at breakfast. Convenient location within a short walk of the metro and the cable car. Good sized, comfortable room. Helpful front desk staff. Although check-in is clearly stated as 3.00 pm we arrived quite early from a very long 14 hour flight so it would have been a nice gesture to show a little flexibility and allow us early check-in, I'm fairly sure rooms were available although I fully accept that the hotel was well within its rights to make us wait.

Las facilidades del hotel son preciosas, limpias y con mucho estilo. El desayuno muy bueno y el personal amable.

Front desk and restaurant staff were great. room was clean, quiet and comfortable. Rooftop pool closed in winter but looks nice for when it is open. Breakfast was good.

The hotel was nice but some things were weird. I booked myself a day early as I would be way too early for the checkin. I hadn’t been allowed to pay online for some reason. I arrived to find they had cancelled my booking and tried to charge the entire stay plus a $300 deposit on my credit card. My credit card company rejected the transaction as they had no authorization from me. They did let me check in and didn’t charge me for one night and gave me free breakfast for my stay but still it seemed odd. Besides that it was a nice enough hotel. A staff member did disturb me at 6pm every night to check the minibar. I’m not sure why this couldn’t have been done during the day. Room is very nice and it’s close to the Costanera centre. Área is really nice and safe. Staff are friendly.

Really nice boutique hotel in safe quiet neighborhood within easy walking distance of downtown shops and restaurants. Rooftop pool is great for relaxing and catching sunrise and sunset over city. Very welcoming and helpful staff. Modern clean and comfortable rooms.

Easy to navigate around Santiago. Clean, comfortable, stylish room