False advertising - paid extra for a room with a fireplace… Upon entering the room was informed that it’s actually just a picture/decoration. There was no tea or coffee in the room, and it had not been properly cleaned. The amenities were severely lacking, heating/AC and all wall plug outlets did not work. Restaurant hours were displayed incorrectly on their websites, and I was wrongly informed of them upon check-in (so, when I went downstairs to their only on-site place, they were no longer serving food)… I then had to go to the bar, where I just barely managed to order some food, last minute… The salad that they brought out was disgusting, soggy, had old mouldy pieces of fruit and veg in it… Additionally, the chicken that was served with the meal (which I also needed to pay extra for) was dry and burnt, and completely inedible - after a long day of travelling, this was rather upsetting! Yet, despite this - the server would not remove the overcharge from my bill…? Then, after the extremely disappointing meal (which the server actually took away and threw in the trash before I could even finish eating it) I was loudly asked by the bartender to give a larger tip… I felt as though I was being publicly shamed and embarrassed in front of the other patrons (because apparently my tip wasn’t big enough for them), even in spite of everything that I had dealt with (regarding the awful food and the negative customer service)… Not a good hotel room - not a good place to stay or eat?!

Quick check-in. Accommodating personnel. Clean room.

Le personnel est impatient, veulent me charger des frais supplémentaires pour les enfants mais sur expidia il y a aucune différence de prix qu'on soient 2 ou 4.

Perferct

Beaucoup trop cher pour ce que c’est. Bruyant, désuet, mal entretenu. Nourriture très moyenne et chère. Le personnel est gentil cependant.

I stayed for two nights at this hotel and they said there is no room cleaning the first night or they can do it for a 25$ fee. Hotel policy... The restaurant's menu for the new year was much overpriced and the food quality and portions far from meeting expectatiions for this price. The hotel is hotel and needs renovations soon.

Pool and jacuzzi was cold and less activity for the kids as i wished

Clean room

Music at dinner

Amenities and overall all stay experience.

Yes and yes i expected an interior view

Perfect

Rooms are dirty. Walls are paper thin.

Vraiment à éviter si vous êtes pointilleux... Hôtel qui manque d'organisation, service de ménage très moyen, réceptionniste qui ce fou des clients, manager qui manque de professionnalisme, hôtel qui manque d'entretien.

Bien

Always great service!

Nice hotel with a hella cool large indoor resort like atrium in the middle. The bathroom was a little dated but clean. Room was very nice. The short distance from Quebec City was an easy drive.

Un peu vieillot mais très très propre... Ambiance tropicale!

I had a suite and my toilet and shower wasn't working.

Très bien entretenue on a bien aimées notre séjour. Personnel Très courtois on reviendra certainement