Overall Ratings & Reviews Hotel Indigo TUSCALOOSA DOWNTOWN by IHG, an IHG Hotel

Very nice hotel

Great staff very comfortable beds. Printer was down but front desk did print for me. The restaurant has great ambiance romantic feel. The taco place around the corner is so good I wish I could take it home with me highly recommend!

Staff were friendly and gave some choices for dinner and breakfast near the hotel. Rooms were clean and quiet. Great nights sleep

Great

Accommodations were wonderful. Staff was amazing. Highly recommend.

The hotel was great! The river view room really wasnt much of a view of the river, more the parking lot. Really disappointed to know they didnt reserve the lookout porch for people staying in the hotel only on the night of the fireworks. It was full wayyyy before fireworks started.

No pool! But the service and stay WA’s amazing

The property is in a great location. Also, friendly staff and clean.

I feel compelled to share my experience, as it was deeply disappointing and fell well below the standard I expected. While I found the aesthetics and location of the hotel to be beautiful and convenient, the customer service was severely lacking across the board. Every staff member I encountered—excluding one—was noticeably unwelcoming. My requests were consistently met with eye-rolling, sighs, and visible irritation. This behavior was not isolated; it extended from the front desk to housekeeping, which created an overall atmosphere of hostility and disregard. The most concerning incident occurred when I requested a change of sheets due to an accident involving my three-year-old. I was informed that staff “don’t change sheets” but that I could pick them up and do it myself. This response was baffling, especially given that housekeeping had entered the room the day prior, made the bed, and tidied the space—without my request. As a paying guest, I do not expect luxury treatment, but I do expect basic hospitality and professionalism. Instead, I felt as though I had paid to be mistreated. It was both confusing and frustrating to be treated with such indifference, especially while traveling with a young child. This experience was far below the standard I associate with Hotel Indigo and I hope this feedback will prompt a closer look at the culture and training at this location. Guests should never feel like a burden to staff.

My stay was extremely enjoyable! The hotel is in a beautiful location adjacent to Riverfront Tuscaloosa, and very close to the Mercedes Benz Amphitheatre. There's lots to see and do! My room was clean, comfortable and quiet. I slept like a baby! I couldn't get into the rooftop restaurant because it was July 4th, and people were there to see the fireworks. My room actually overlooked the beautiful park, and the fireworks display. I highly recommend staying at the Indigo if you visit Tuscaloosa!

Entrance was only one

Location was great

The first room I was assigned the refrigerator was cold so they put me in in another room without a Riverview. I didn’t complain..

It was great.

We got the room at the end of the hallway on the 1st floor, conveniently by the free EV charging station. We also attended a concert next door at the Mercedes Benz Ampitheater, which was less than a 5-minute walk. Staying at the hotel basically guaranteed us the best parking spot for the concert!

The front desk lady Ari was really helpful and I thought the rooms were clean and the bed was really comfy. I would stay here again area was safe

Roof top view of everything

Pleasant

The room was so disgustingly dirty. Black mold all in the shower. Bathroom floor was so dirty that if you dropped a white towel on it, it would come up looking like mud. Had to wear shoes in the hotel room the whole time because the floors were so dirty. The socks would be black. After bringing it to their attention, the only thing they had to say was we’ll get it cleaned so the next guest doesn’t have to deal with it.

Great stay