Staff and room were exceptional. Pillows were a bit hard but you can ask for softer ones. Main problem was lack of ammenities tho there's a drug store a 10 minute walk away from it to buy some.

Staff was very kind, even with the language barrier, were more than helpful. Rooms were well equipped with extra blankets and mattresses. The hotel bus drove us to the Monkey park and to the train station upon checkout. Onsen was very hot and clean. Would love to come back!

Great staff

I was later than their last check in and they accommodated me and even made a multi course traditional Japanese meal at 9pm, the food for breakfast and dinner was delicious. The onsen was extremely hot and had an absolutely gorgeous view. The older couple that runs it were incredibly kind and hospitable to me, including a shuttle to the Monkeg Park and Yamanaka Station free of charge. The WiFi was good enough for a Microsoft teams call with zero lag whatsoever. I had a wonderful stay here and if I am back in the area I will stay again.

The room shows some age but it’s comfortable. The public onsen is very good with an indoor pool and an outdoor one for both men’s and women’s spas. We have the half board option with our room. They serve our dinners in a private room. The food was great and staff were friendly. Breakfast was served buffet style and has a good variety of food. They also offer rides to Snow Monkey park and the train station. Would stay there again if I visit there again.

Rooms were clean, towels and japanese robes replaced each day. The onsens were clean, the outdoor one was usually empty, just for me. The gentleman at the reception was accommodating to us and gave us a few rides from the hotel to different locations (station, monkey park).

The hotel is nice with a decent traditional breakfast spread and beautiful onsen, but the actual hotel is outside the shibu onsen city so it is impossible to go into any of the 9 hot springs except 1. We had to find another room at a hotel nearby to get the key for the onsen.

Plenty of parking lot. Very nice female staff member who spoke some English and provided a Yukata for our 6 year old. Large, excellent room with amazing views. Value for money. Green tea provided. Had mostly private onsen experience ie hardly anyone around for both the outdoor and indoor onsen when we visited in early April 2025. Only few minutes drive from Snow monkey carpark. Of the 9 places we stayed in Japan, was our favourite.

Nice quiet place by the river and very friendly staff. Great value for money.

Great

Great blend of modern amenities with traditional ryoken hotel. Welcoming and hospital staff. Beautiful surroundings and atmosphere, specially during winter. Close to snow monkey park. Just wish there was more hooks to hang the towels. Overall great stay and highly recommend.

This place is charming with great authentic Japanese food options with half board. Not everything is new but it works as it should. The onsen is amazingly hot with mineral water from source. The is also a sauna and an outdoor hotpool. There is also a cafe on the ground level with burgers, fries, tacos and drinks if you do not want Japanese food. .

The staff was excellent and made us feel like family.

Incredible service and an absolutely amazing hotel. The staff were amazingly attentive and helpful, provided transport for us to see the monkey park and get us back to town in time for our train back. The evening meal was absolutely incredible and such a lovely experience, and the Onsen was outstanding. We loved our stay and would definitely stay again with absolutely no hesitation.

It's an older property but very clean and well-maintained. All the staff are friendly and food was great. The onsen was the hottest one we had during this trip to the Nagano area (3 different hotels). Our room faces the river so if you open the window, you can hear the river and mini waterfall. We saw the most amazing sunset at the bridge right in front of the hotel. Hotel is also conveniently located within 15 minutes from the Snow Monkey park, which makes it easy for us to beat the tours by arriving early.

Super ryokan experience. Friendliest staff possible. Hotel service to monkey park and train station was so helpful. Great onsen too

The staff were so friendly and helpful. They make you feel like you’re the only guest there. So sweet and friendly. Highly recommend. They also serve a fantastic dinner.

Amazing

If you want to stay in the mountains near the snow monkey this is where you should stay! The staff was amazing! They have a shuttle that will take you to the snow monkey park and also take you and from the train! And the room and the onsen were such an amazing experience! If your looking for more tradition and local Japanese experience, Stay here!

Beautiful view from the hotel. Easy parking available and walkable to dining options and transport. Lovely helpful staff.