8.9
Very Good
From 1,345 reviews
Provided by travelers on
Cleanliness

9.2

Room Comfort

9.1

Meal

8.7

Location

8.8

Service and Facilites

9.0

People often mention about The Malibu Hotel
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Staff Friendliness (15)
Family Friendly (12)
Room Space (12)
Ambiance (11)
Bedroom (11)
Taste (11)
Variety (11)
Distance to City Center (10)
Surroundings (10)
Bathroom (10)
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Traveler Reviews The Malibu Hotel

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40
Customer reviews
H***h
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 day(s) ago
The hotel is located in a great area, opposite is a delicious seafood restaurant, next to it is a noodle restaurant, it's very easy to get to the places I want. About the hotel room, I chose a room for 3 people, the wall in the middle seems a bit far away, hmm, for me, I don't like that part. The breakfast at the restaurant is extremely diverse. In general, the service at the hotel is very ok.
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H***G
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
Clean spacious room. Friendly staff. Shuttle to the beach.
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1 people find it helpful
NGUYEN
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
Customer care and consultation are very thoughtful and enthusiastic 🌹❤️
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N***N
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
The hotel has good service, the staff is extremely friendly, the security guard is enthusiastic when parking.
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1 people find it helpful
V***o
icon-origin-TRAVELOKA
8.5
/10
Reviewed 11 week(s) ago
Beautiful hotel with standard service suitable for small families to relax and travel to Vung Tau
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1 people find it helpful
Accommodation's Reply
09 May 2025
Dear Guest, First of all, on behalf of the Malibu Hotel Board of Directors, we would like to thank you for taking the time to give us your feedback on your service experiences at Malibu. With the criteria of providing customers with the best services and putting customer satisfaction first, the Malibu team always tries its best to improve the quality of service as well as the hotel's facilities. Therefore, your compliments are valuable gifts for Malibu Hotel to acknowledge and perfect, improve its system. Wishing you good health. Sincerely.
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L***ê
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 12 week(s) ago
HOTEL FRIENDLY STAFF PROFESSIONAL SERVICE
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1 people find it helpful
Accommodation's Reply
09 May 2025
Dear Guest, On behalf of the Malibu Hotel Board of Directors, we would like to thank you for trusting and using the services at Malibu and taking some of your precious time to contribute your comments on your family's experiences at the hotel. The desire to bring customers the most satisfaction with the service as well as the facilities is always the top criteria of the Malibu staff, your compliments are one of the sources of motivation for the hotel to continue to maintain and develop to serve customers better and better. Once again, on behalf of all the Malibu Hotel staff, we would like to thank your family for staying at the hotel, hoping to welcome your family again in the near future. Wishing your family good health. Best regards!
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Kam D.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 15 week(s) ago
Everything is great, the only downside is that the cable TV cannot connect to the internet to YouTube and Netflix.
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2 people find it helpful
Accommodation's Reply
15 Apr 2025
Dear Guest, On behalf of the Malibu Hotel Board of Directors, we would like to thank you for using the services at Malibu and taking some of your precious time to contribute your comments on your experiences at the hotel. The desire to bring customers the most satisfaction with the services as well as the facilities is always the top criteria of Malibu Hotel. The Customer Service Department will send your compliments and comments to the relevant departments to encourage and motivate the Malibu staff to always strive to further improve the quality of services provided to customers. Once again, on behalf of all Malibu Hotel staff, we would like to thank you for staying at the hotel, and hope to welcome you again in the near future. Wishing you good health. Best regards!
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T***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 15 week(s) ago
Go to VT and down there is squid noodle soup, go a little further there is the beach, go a little further there is a playground, there is food and drink. Convenient. Okay hotel
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1 people find it helpful
Accommodation's Reply
15 Apr 2025
Dear Guest, We would like to sincerely thank you for taking the time to share with us your wonderful experiences at Malibu Hotel. We are very pleased that you and your family had a perfect vacation at Malibu Hotel. We are sure that Malibu staff will continue to work hard to maintain and improve the quality of service provided to customers. We hope that we will have the opportunity to continue serving you soon. Thank you very much. Best regards!
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Đàm T.
icon-origin-TRAVELOKA
9.1
/10
Reviewed 16 week(s) ago
Friendly staff, good food
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Accommodation's Reply
15 Apr 2025
Dear Guest, First of all, thank you for choosing Malibu Hotel as your family vacation destination in the coastal city of Vung Tau. With the desire to bring customers the most satisfaction in terms of service and facilities, Malibu staff always strives to improve themselves to improve the quality of service as well as bring the best experiences to customers. Your compliments are one of the sources of motivation for the hotel to continue to maintain and develop the services provided to customers better and better. Once again, on behalf of all Malibu Hotel staff, I would like to thank you for staying at the hotel, and hope to welcome you again in the near future. Wishing you good health. Sincerely!
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P***t
icon-origin-TRAVELOKA
9.4
/10
Reviewed 23 week(s) ago
The security guards are very friendly. 😍
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1 people find it helpful
Accommodation's Reply
13 Feb 2025
Dear Customer, First of all, thank you for choosing Malibu Hotel as your stopover during your vacation in the coastal city of Vung Tau. With the desire to bring customers the most satisfaction in terms of service and facilities, Malibu staff always strives to improve themselves to improve service quality as well as bring the best experiences to customers. Your compliments are one of the sources of motivation for the hotel to continue to develop and serve customers better and better. Once again, on behalf of all Malibu Hotel staff, we would like to thank you for staying at the hotel. We hope to welcome you again in the near future. Best wishes to you.
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N***c
icon-origin-TRAVELOKA
8.5
/10
Reviewed 23 week(s) ago
Beautiful hotel! Beautiful swimming pool, delicious food, enthusiastic staff. 500m from the beach. The hotel does not have a car to take you to the beach. You can swim by yourself. The hotel has a big towel for you to go to the beach. I went on the 10th day of Tet so Vung Tau is a bit cold this season.
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5 people find it helpful
Accommodation's Reply
13 Feb 2025
Dear Customer, First of all, on behalf of the Malibu Hotel Board of Directors, we would like to thank you for taking the time to provide feedback on your service experiences at Malibu. With the criteria of providing customers with the best services and putting customer satisfaction first, Malibu team always tries its best to improve the quality of service as well as the hotel's facilities. Therefore, your feedback is very valuable for Malibu hotel to be able to perfect its system. Regarding the beach, the hotel currently does not have its own beach or shuttle service to the beach. Malibu Hotel sincerely apologizes for this inconvenience, and will strive to further improve its services to provide customers with a better experience. Hope to welcome you on the next occasion when you travel to Vung Tau. Wish you good health.
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Truong H. L.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.4
/10
Reviewed 24 week(s) ago
Good experience when coming here, unfortunately the time I stayed, the beautiful beach area near the hotel was blocked off, so I couldn't go swimming. If the hotel has a good customer service policy, they should build a good policy program to invite customers affected by the beach to come back later, then the hotel will have a loop of old customers 😊
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2 people find it helpful
Accommodation's Reply
13 Feb 2025
Dear Customer, First of all, on behalf of the Malibu Hotel Board of Directors, we would like to thank you for taking the time to provide feedback on your service experiences at Malibu. With the criteria of providing customers with the best services and putting customer satisfaction first, Malibu team always tries its best to improve the quality of service as well as the hotel's facilities. Therefore, your feedback is very valuable for Malibu hotel to be able to perfect its system. Regarding the beach, the beaches are currently being renovated by the Province, so there will be limitations in their use. Malibu Hotel sincerely apologizes for this inconvenience, and will strive to further improve its services to bring customers a better experience. Hope to welcome you on the next occasion when you travel to Vung Tau. Wish you good health.
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M***y
icon-origin-TRAVELOKA
6.6
/10
Reviewed 24 week(s) ago
The receptionist and service staff are very nice but the pool staff attitude on the morning of 2/4/2025 was rude, the soundproofing was a bit bad, rarely rated
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Accommodation's Reply
08 Feb 2025
Dear Customer, First of all, on behalf of the Malibu Hotel Board of Directors, we would like to thank you for taking the time to provide feedback on your service experiences at Malibu. With the criteria of providing customers with the best services and putting customer satisfaction first, the Malibu team always tries its best to improve the quality of service as well as the hotel's facilities. Therefore, when receiving feedback from customers, the Malibu hotel will check and retrain the staff in general and the pool staff in particular to be able to complete and improve its system. We regret that you had an unsatisfactory experience during your recent stay. Malibu will try to correct this shortcoming and hope that in the future, Malibu will have the opportunity to welcome you back to experience the changes, bringing you greater satisfaction. Best wishes to you and your family. Best regards."
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Phạm H. N.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 24 week(s) ago
Friendly staff, security guard and staff are very enthusiastic. The vacation is worth it, if going to Vung Tau, I will probably only book The Malibu
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1 people find it helpful
Accommodation's Reply
06 Feb 2025
Dear Customer, First of all, thank you for choosing Malibu Hotel as your destination for your vacation in the coastal city of Vung Tau. With the desire to bring customers the most satisfaction in terms of service and facilities, Malibu staff always strives to improve themselves to improve service quality as well as bring the best experiences to customers. Your compliments are a source of motivation for all hotel staff to continue to strive to improve our services in the future. We hope to welcome you back to Malibu on future occasions. Best wishes to you.
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h***o
icon-origin-TRAVELOKA
9.7
/10
Reviewed 25 week(s) ago
Lovely, friendly and enthusiastic staff. Delicious buffet breakfast. Will come back.
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3 people find it helpful
Accommodation's Reply
30 Jan 2025
Dear Customer, First of all, thank you for choosing Malibu Hotel as your destination for your vacation in the coastal city of Vung Tau. With the desire to bring customers the most satisfaction in terms of service and facilities, Malibu staff always strives to improve themselves to enhance service quality as well as bring the best experiences to customers. Your compliments are a source of motivation for all hotel staff to continue to strive to improve our services in the future. We hope to welcome you back to Malibu on future occasions. Wishing you good health and a prosperous New Year.
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Vu Thai
icon-origin-TRAVELOKA
6.8
/10
Reviewed 27 week(s) ago
The hotel 4 star but hand wash too dirty . The room smell very terrible. My experience was bad. Hope so can be improved so far.
1 people find it helpful
Accommodation's Reply
30 Jan 2025
Dear Valued Guest, On the behalf of The Malibu Hotel’s Management, we would like to send to you our sincere thanks for your spending time to review your stay at The Malibu Hotel. With the purpose of giving our guests the best services, Malibu Team always tries to improve our qualities as well as facilities. Moreover, we also have periodical training courses for staffs about how to serve guests well during guests’ stay at the hotel. We also appreciate your comments and sincerely apologize for the inconvenient things you spent and hope you will sympathize with us. We certainly will improve our service based on your feedback. Therefore, we look forward to welcoming you and your family in the near future and we are sure that you will feel much more satisfied than you used to. Thank you and best regards”
S***Y
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 33 week(s) ago
Friendly and enthusiastic staff support guests to check in early when there is a room available completely free of charge.
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2 people find it helpful
Accommodation's Reply
09 Dec 2024
Dear Customer, First of all, thank you for choosing Malibu Hotel as your stopover during your vacation in the coastal city of Vung Tau. With the desire to bring customers the most satisfaction in terms of service and facilities, Malibu staff always strives to improve themselves to improve service quality as well as bring the best experiences to customers. Your compliments are one of the motivations for the hotel to continue to develop and serve customers better and better. Once again, on behalf of all Malibu Hotel staff, we would like to thank you for staying at the hotel. We hope to welcome you again in the near future. Best wishes to you.
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B***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 44 week(s) ago
The stay in Malibu was extra wonderful. The hotel staff were very friendly and enthusiastic, from the security guard to the receptionists. Will be back soon!!!
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2 people find it helpful
Accommodation's Reply
21 Sep 2024
Dear Customer, First of all, thank you for choosing Malibu Hotel as your stopover during your vacation in the coastal city of Vung Tau. With the desire to bring customers the most satisfaction in terms of service and facilities, Malibu staff always strives to improve themselves to improve service quality as well as bring the best experiences to customers. Your compliments are one of the sources of motivation for the hotel to continue to develop and serve customers better and better. Once again, on behalf of all Malibu Hotel staff, we would like to thank you for staying at the hotel. We hope to welcome you again in the near future. Best wishes to you.
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B***é
icon-origin-TRAVELOKA
10.0
/10
Reviewed 45 week(s) ago
Clean swimming pool, spacious room, breakfast buffet with lots of delicious food
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5 people find it helpful
Accommodation's Reply
18 Sep 2024
Dear Customer, First of all, thank you for choosing Malibu Hotel as your stopover during your vacation in the coastal city of Vung Tau. With the desire to bring customers the most satisfaction in terms of service and facilities, Malibu staff always strives to improve themselves to improve service quality as well as bring the best experiences to customers. Your compliments are one of the sources of motivation for the hotel to continue to develop and serve customers better and better. Once again, on behalf of all Malibu Hotel staff, we would like to thank you for staying at the hotel. We hope to welcome you again in the near future. Wish you good health.
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N***n
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 46 week(s) ago
The staff and security guards here are super cute and enthusiastic. The hotel is also very new and clean, especially very beautiful. I booked quite late but was still given a room on high floor, great view, delicious breakfast, nothing to complain about.
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6 people find it helpful
Accommodation's Reply
03 Sep 2024
Dear Customer, First of all, thank you and your family for choosing Malibu Hotel as a stopover during your family vacation in the coastal city of Vung Tau. With the desire to bring customers the most satisfaction in terms of service and facilities, Malibu staff always strives to improve themselves to improve service quality as well as bring the best experiences to customers. Your compliments help us know that you have had a great experience at Malibu, this is a great source of encouragement for the hotel staff to try harder in customer service. Once again, on behalf of all Malibu Hotel staff, we would like to thank you for staying at the hotel. We hope to welcome you again in the near future. Best wishes to you.
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Number of reviews per page
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