Overall Ratings & Reviews WoodSpring Suites Las Colinas - Northwest Dallas

Needed to check out two days before my original check out day because I didn't have classes for those two days... I had just only found out, and they weren't helpful at all. I was refunded one cent. Not consumer friendly at all.

It’s worst experience, no cleanliness and bad smell, staff is not available,

This place is never consistent. I stay here once a week while traveling for business. On July 5 I rent my usual and was told that no rooms were available I was also told that I should never use hotels.com because they never get things right. The clerk was so rude and dismissive. Last week I stayed in a room that had water damage and mold.

Terribke..Big disappointment…the room was smelling so bad and horrible..it felts the same entire lobby and elevators..no shower curtain.Bed was so uncomfortable and noisy.no daily room clean up service..poor cleanliness

Front desk closes after 10pm leads to a nightmarish and incredibly slow check in process, as you have to call a phone number on a piece of paper that’s on the front desk window. Horrible setup. Had to wait like 30 mins to check in, as no one was answering the phone number. Having to wait for someone to open the front desk window just to simply check in, and the rep not finding my Hotel.com reservation and telling me she can’t do anything about it and for me to call Hotels.com directly, to her randomly finding my reservation already printed and ready for me, was an incredibly slow and painful overall stay. 5 outta 10. Wouldn’t recommend.

The staff was friendly. But it seemed a bit outdated. The kitchenette area was missing a drawer. The tub has cracks on the side. I will say it was clean so that was a plus. So maybe if your looking for something on the cheaper side this would be it.

Horrible, got bit by bed bugs/mites found two dead roaches while I was there. Was suppose to stay for 12 days only lasted 6 days.

its decent

Reception area is either closed or No one at the reception. When it was open, I kept ringing the bell, no one came up. Property is pretty dirty. Room was just okay. Deadlock on the door didn't work, refrigerator was corroded etc. Will never stay at this place again for sure.

Two cop cars there at 7pm check in Manager asked if I could come back in 30 min because of a “situation” went to get a cold drink from the drink machine and they said it wasn’t working. When we got to the room, the TV didn’t work wasn’t even hooked up. Floor was sticky. But, the hot water in the shower was really hot which was a good thing!

Great stay nice quiet comfortable place

The actual condition does not look like the picture on the website. There is an odor (like smoke) everywhere in the hotel. Only one person works there, and he is too busy and incompetent to address anything since this is his fifth day working there. The location does not look safe. Some people look strange getting in and out, which raises my concern.

The property is not kept up, the rooms were adequate and not very clean.

Ay least The receptionist was nice and very attentive. The hotel was noisy and smelly, with a constant stream of loud guests and a lingering odor of mildew.

Na

Na

It 1.5 hours to checkin. Not so clean. Makeshift beds of low quality. Front desk never available. Will not stay here in the future while many better choices are available.

Non smoking room and it smelled like smoke so bad, there was a layer of stickiness everywhere

This was the dirtiest place I have ever stayed in. Not to mention, I rented a two bed room and they didn’t have that available. I had to share a tiny bed with two other people. This place is terrible. We stayed 1 of our 3 nights.

TV didn’t work no body could help